Universities attend to multiple demands, making it challenging to identify their particular academic project, which can be defined as how the university understands its key purposes and develops its organisation and activities in service of such. While the three pillars of higher education -- teaching, research, and service -- are cited as being…

The use of algorithms and automation of public services is not new, but in recent years there has been a step change in processing power and a decrease in the price of these technologies, which means we are seeing more widespread use. These advances are reframing our perception of what matters in ways that impact the ethical dimensions of…

The ever-increasing demand for immediate access to information means interpreters and translators are increasingly using, and relying on, digital technology in their work. In the migratory context, machine translation (MT) and post-editing (PE) have the potential to greatly increase the efficiency of public service interpreting and translation…

In this article, the aim is to explore some of the key themes to emerge in the journal during the past two decades. Each selected theme will be reviewed in the light of issues raised in particular papers. The aim of this approach is, first, to facilitate reflection upon the contribution of the journal as its subject matter has moved from a concern…

In the context of public value, it is argued that there is a need to adopt the learning organisation philosophy to manage public service organisations better. For collaborative work with public sector managers or in management education, a fictitious scenario is presented to develop the concept of the learning organisation as paradox. Faced with…

As stated by Valero-Garcés (2006, p. 38), the new scenario including public service providers and users who are not fluent in the language used by the former has opened up new ways of linguistic and cultural mediation in current multicultural and multilingual societies. As a consequence, there is an ever increasing need for translators and…

With the pressures of time and finance schools find themselves under, such as the need to meet ever-increasing Public Service Agreement targets for pupil participation in physical education (PE) and school sport, the need to provide extended school hours and the need to cover planning, preparation and assessment (PPA) time, sports coaches are…

As an area of research that continues to develop, the study of linguistics worldwide presents the opportunity for the improvement of cross-cultural communication through education and research. Language educators are charged with the task of instructing students to effectively communicate across cultures in a multi-lingual world. The…

With pressures from employers, government ministries, and the new paying student/customer, New Labour has begun to restructure higher education and worker training in the United Kingdom to accommodate global markets, in the context of increasingly intimate relations between business and the public sector/education. This essay looks at the process…

One of the goals for volunteers in the Peace Corps of the United States is to teach U.S. citizens about the people and culture of their host countries. World Wise Schools promotes this goal by matching current Peace Corps volunteers with 3rd through 12th grade classes throughout the United States in information exchanges. This guide is designed to…

A description of the French language training program used in Canada's Public Service Commission outlines its two components, a core course for lower levels and an independent study package, and other program aspects, including program characteristics, application of the communicative approach, notions as organizing principles, methodology, tests,…