This article reports on the representation and operationalization of interpersonal attention in complaint management by comparing business textbooks, service recovery research, and situated practice. While textbooks commonly recommend the use of interpersonal strategies when writing complaint refusals, service recovery research points toward…

The aim of this study was to analyze the attainments of map literacy skills in the 2018 Social Studies course curriculum according to the learning areas and examine the applicability of the program. The research sought answers to the following questions: 1. How is the distribution of attainments related to map literacy skills in the 2018 Social…

The present study was designed to explore the role of Rebousi et al's primary 6th grade history school book in evaluating the experience of a nation but also to examine the causes behind the reactions of political parties, historians and the wider public. History books and politics have very deep roots that reflect on old responsibilities,…

In this article, the author looks at several popular international relations textbooks in light of his experience teaching students in the Middle East. He finds that, for their many strengths, most of the books lack some key features that would make them more useful for students abroad.

One of the greatest challenges in education today is to adapt and respond to a linguistically and culturally diverse world, and to combat social disintegration and discrimination. Participatory and collaborative action research represents an empowering and emancipatory approach to this challenge because the "target groups" become…

This study critically examines knowledge in elementary school textbooks in China. Language analysis and story-line analysis are used to examine how the knowledge related to minority groups and how the knowledge related to the Han group are introduced and interpreted. This study finds that the Han knowledge dominates elementary school textbooks in…

Fifty years of Soviet occupation in Estonia has damaged social and economic life. One issue for further development of Estonian society is the need to reform teacher education programs. This paper outlines some of the main problems concerning the content of theoretical preparation of future teachers in educational subjects at Tartu University…

The approach taken commonly in instructional materials designed for teaching translation at the college level is examined, and an alternative is proposed. The approach under examination is the use of western translation theories to teach translation between Chinese and English, often incorporating examples from other, unfamiliar languages. It is…

There have been a great many good and varied textbooks in the history of education. For example, there was L.F. Magnitskii's "Arithmetic," L.N. Tolstoy's "Primer," and the Bible, which can also be thought of as a textbook. None of them is like the others at all. Each one is suitable for dealing with its own objectives in the…

Multiprofessional practice in the delivery of services is a central government imperative in the UK and other countries. This book offers a practical resource to professionals charged with conceptualising, planning, implementing and evaluating multiprofessional practice in children's services. Discussion of dilemmas facing multiprofessional teams…

This book is the first in a set of three study guides designed to help students of educational administration critically analyze contemporary theory in the field, examine the field from a new viewpoint, and develop their own, more practical knowledge base. The first of this volume's two sections, by W. John Smyth, focuses upon the traditional or…

An introductory textbook in English as a Second Language, commonly used in Egyptian schools, was evaluated for the degree to which its stated principles for classroom use of Arabic corresponded to instructions given in the lesson notes. A computer concordance program was used to extract relevant passages from the teacher's introduction and the…

The purpose of this review is to present an overview of the research literature relating to the acquisition of literacy. Its focus is on empirical studies that identify the processes underlying the acquisition of literacy, and the instructional strategies that are most effective in developing effective literacy. Its specific focus is on the…