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Coutts-Clay, Jennifer – Training Officer, 1979
Describes the programs and courses of the sales training department at British Airways from induction to management level. The staff uses one of the largest commercial computer facilities in the world to provide seat reservations, fare quotations and tickets, hotel reservations, and tours. (MF)
Descriptors: Adult Vocational Education, Computer Science, Course Descriptions, Foreign Countries
Carter, A.; Hirsh, W.; Aston, J. – 2002
A study explored current practice in organizing and resourcing training and development (T&D) using survey responses from over 100 major private and public sector employers and case studies of T&D functions in 6 organizations. Business drivers for T&D were senior management as customers; diagnosis of training as "the…
Descriptors: Administrator Attitudes, Adult Education, Corporate Education, Developed Nations