Although the importance of communicative competences in the workplace is conjured up in most discussions, there is little empirical research (in Germany) describing formal and informal communications in companies and branches with a high percentage of immigrant workers, particularly in the production sector. The study group "Deutsch am…

This kit explores Australia's National Training Framework, training packages, industry standards and assessment, and the implications of these changes for language, literacy, and numeracy practitioners. Four sections in Part 1 present a series of answers to four frequently asked questions about training packages posed by practitioners in…

This paper documents the development and field testing of pedagogical materials needed for six 5-week modules of French language instruction and introduction to Quebec's Francophone culture and business practices. Presently available materials produced in the United States too often focus on France and French business practices. Similarly,…

This kit is designed to help trainers and assessors understand the importance of workplace communication in training packages. Section 1 explains what trainers and assessors need to know about communication skills, and how to use the kit. Section 2 provides an overview of training packages. It describes the endorsed parts of the package, which…

This high-interest, low-vocabulary book was created for a literacy education program for adults. The book contains information on problem solving and step-by-step methods to solve problems related to work. Information is given on changing relationships with co-workers and employers and improving oneself. "Reading Report" newsletter-format sheets…

This high-interest, low-vocabulary book was created for a literacy education program for adults. The book contains ideas about self-esteem and practice in thinking about and writing the personal information that may be necessary to relate to others in work and social settings. Practice lessons include writing about colors and learning to measure.…

Based on the National Communication Skills Modules taught at the TAFE (Technical and Further Education) level in Australia, this book is designed to enhance written and oral business communication skills. It covers interpersonal skills, teamwork, and presentation skills in six chapters on the following topics: workplace communication, writing…

This book, which was written to comply with requirements of Australia's Technical and Further Education (TAFE) National Communication Modules, contains 14 chapters that reflect current thinking regarding the subject of communication. They are designed to help widely diverse groups of students in the modern business and industrial world develop…