This third in five-lesson tutorial on library evaluation focuses on three measures of reference effectiveness in terms of users' experience: total number of reference questions received, proportion of answers provided to inquiries received, and accuracy with which questions are answered. Four required and suggested readings and four references are…

The first of five lessons in a tutorial on library evaluation from "American Libraries" and the University of Wisconsin/Madison School of Library and Information Studies includes instructions on how to earn a Certificate of Completion. A generalized evaluation model is presented and related to the planning process in libraries. (EJS)

This book proposes treating teacher evaluation as a set of processes aimed primarily at helping teachers develop professionally. The book opens with a review of current practices and problems in evaluation, then outlines basic theoretical concepts and describes some operational models. The Developmental Teacher Evaluation Kit (DeTEK) is introduced…

Presented is a manual for environmental education program leaders in public schools and other agencies who have little background in needs assessment and evaluation. Written as an instructional package for persons about to design and implement studies, the publication may also be useful for college students and instructors. The manual consists of:…