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Direct linkSarchet, Chris; Kenward, Jack – Perspectives: Policy and Practice in Higher Education, 2006
Over the last few years there has been increasing interest in process-based approaches in higher education administration, including "business process modelling" for development of information systems, "process redesign" to remove duplication and bottlenecks, and "process management" to improve operational…
Descriptors: Participative Decision Making, Formative Evaluation, Program Effectiveness, Educational Administration
