Descriptor
| Academic Libraries | 1 |
| Evaluation Methods | 1 |
| Evaluation Needs | 1 |
| Formative Evaluation | 1 |
| Institutional Research | 1 |
| Library Administration | 1 |
| Library Development | 1 |
| Library Research | 1 |
| Organizational Change | 1 |
| Organizational Culture | 1 |
| Systems Approach | 1 |
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Source
| portal: Libraries and the… | 1 |
Author
| Lakos, Amos | 1 |
| Phipps, Shelley E. | 1 |
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| Journal Articles | 1 |
| Reports - Descriptive | 1 |
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| Higher Education | 1 |
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Laws, Policies, & Programs
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Peer reviewed
Direct linkLakos, Amos; Phipps, Shelley E. – portal: Libraries and the Academy, 2004
In the rapidly changing information environment, libraries have to demonstrate that their services have relevance, value, and impact for stakeholders and customers. To deliver effective and high quality services, libraries have to assess their performance from the customer point of view. Moving to an assessment framework will be more successful if…
Descriptors: Organizational Culture, Organizational Change, Library Administration, Library Research
