The purposes of the research were (1) to develop the physical therapy practical assessment system by using the multisource feedback (MSF) approach and (2) to investigate the effectiveness of the implementation of the developed physical therapy practical assessment system. The development of physical therapy practical assessment system by using MSF…

The Department of Nursing at Oak Hill Hospital, Spring Hill (Florida) did not have a measurement instrument for patient evaluation of hospital nursing services. An instrument to measure patient satisfaction with nursing was developed and validated. Criteria identified through a literature search were reviewed, modified, and validated by a…

Two program evaluations are described to demonstrate two very different methodologies and consumer orientations. The first, a patient satisfaction survey commissioned by a medical center, used surveys as part of a larger continuous multipurpose evaluation process, and the second, the ZooGardens evaluation, was a one-time multimethod evaluation of…