To help bridge the gap between student services and student complaints, some 30 colleges and universities are experimenting with a new concept in higher education called the ombudsman. Their objective is to defuse explosive student attitudes stemming from irritation with the institution by providing, in addition to the normal channels of…

The purposes of the study were: (1) to define the campus Ombudsman; (2) to review the circumstances leading to his appearance on the academic scene, (3) to describe his activities, and (4) to analyze the effects of his activities. Campus Ombudsmen were interviewed at six institutions including: the University of California at Berkeley, Columbia…