This project is a three-part Dissertation in Practice (DiP) that provides a comparison of academic student policies at the University of Mississippi Medical Center (UMMC). For the purpose of this study, the term "student academic policies" relates to rules and procedures for grievances, student dismissals, sanctions, and suspensions. At…

This general qualitative research utilized semi-structured interviews of eight (8) experienced Title IX investigators from institutions of higher education (IHEs) in Massachusetts to understand federal Title IX regulatory compliance burdens. The rate of occurrence of sexual assault and harassment, as forms of sex discrimination, at IHEs remain…

This case is framed around the personal experience of a faculty member whose dispute with supervisors lead to the resignation of a chair, the eventual firing of a dean, and the loss of good will with key community stakeholders. It focuses on the analysis of an internal grievance process that brings the student to two decision points, namely, (a)…

Though child abuse and neglect are an epidemic in the United States, experts estimate that they are grossly underreported, leaving hundreds of thousands of vulnerable children and adolescents at risk for short- and long-term physical and mental health sequelae. Abuse victims may be able to find eventual relief in college, but costs can be…

This study explored how 14 higher education and student affairs (HESA) professionals navigated institutional policy vacuums to address interpersonal racial conflict between students. Grounded in perspectives of policy vacuums, findings revealed that HESA professionals learned about racial conflict by referring to their own personal, professional,…

While the U.S. population has become increasingly diverse, college faculty may not reflect those same levels of diversity. Little is known at the national level about the relationship between faculty diversity and student outcomes. Separately, faculty have reported experiencing discrimination at colleges. GAO was asked to review faculty diversity…

Title IX Coordinators are responsible for implementing standardized procedures related to each component of Title IX procedures on college and university campuses. The problem this study addressed was the gap in practice regarding the ways colleges and universities implement standardized procedures to ensure equitable due process for involved…

This study characterises the ombuds office in higher education as an innovative practice of handling employee, staff, and student grievances. Though ombuds offices have had a place on many higher education campuses for some time, their function has evolved in response to a changing environment. Drawing on Open-Systems theory, this study views the…

This qualitative study furthers understanding of psychological contract violation experiences as examined through the lens of administrative middle managers in higher education settings. Psychological contract is defined as unstated expectations in the employment relationship which, when violated, results in negative outcomes for employers and…

This study aims to explore professors' job satisfaction and the factors that influence their satisfaction. Professors whose main duties were instruction, research, service, and advising (i.e., four types of responsibilities) were invited to participate in the study; the participants of the study (n = 117) completed a questionnaire survey, and…

The students at Southern Methodist University (SMU) did not have a favorable view of the Office of Student Conduct & Community Standards. To change this connotation, the staff members developed a new innovative sanctioning model to allow students to select their educational sanctions. The model is inspired by restorative justice and is in line…

Over the past decades, research has documented how endemic racism, sexism, and ableism are in academia. Universities have complaint procedures to address these issues. Much research focuses on individual experiences of making a complaint and the institutional uptake of complaints and demonstrates how such 'isms' are located in the individual…

Against a backdrop of rising student complaints in higher education (HE) and debate about students as consumers, increasing attention is turning to institutional processes for dealing with complaints and appeals. This paper draws on a nationwide survey across UK HE to explore the unique experiences of Complaints and Appeals staff. The research…

It is well known that disabled students face a myriad of barriers to inclusion while navigating higher education. Institutional policies and practices serve as fundamental drivers to the operation of a university and, as such, play a significant role in the support, experiences, protections, and inclusion of disabled students. This study…

This briefing is intended to support Universities UK (UUK) members ahead of the implementation of the Higher Education (Freedom of Speech) Act. The government introduced the Act with the intention of strengthening freedom of speech and academic freedom in higher education in England, and received Royal Assent in May 2023. The legislation will have…