'Grievance and Complaint Handling' encompasses the policies and procedures implemented by higher education providers in response to a grievance or complaint expressed against the provider by another party, including students, staff or members of the wider community. However the "Higher Education Standards Framework (Threshold Standards)…

This report informs The Hon Alan Tudge MP, Minister for Education and Youth; the Parliament of Australia; the Australian higher education community; and the general public about the performance of the Tertiary Education Quality and Standards Agency (TEQSA or the agency) during the financial year ending 30 June 2021. Prepared according to…

The "Disability Standards for Education 2005" (the Standards) are subordinate legislation to the "Disability Discrimination Act 1992" (the DDA). They do not create new obligations, but seek to clarify education providers' responsibilities under the DDA and ensure that students with disability can access and participate in…

Positively addressing and resolving staff grievances within a school is imperative for effective schooling and leadership. Often overlooked in grievance procedures are the role/s of stakeholders especially those in authority (e.g., Principals or School Leaders). Content and Leximancer analysis are two useful methodological tools used in tandem…

This report describes the progress made over the course of 2018-19 to advance national action to assure the quality of higher education in Australia. It informs The Hon Dan Tehan MP, Minister for Education, the Parliament of Australia, the Australian higher education community, and the general public about the performance of the Tertiary Education…

This report informs the Hon Dan Tehan, Minister for Education, the Parliament of Australia, the Australian higher education community and the general public about the performance of the Tertiary Education Quality and Standards Agency (TEQSA or the agency) during the financial year ending June 30, 2018. Prepared according to parliamentary reporting…

This report informs Senator the Hon Simon Birmingham, Minister for Education and Training, the Parliament of Australia, the Australian higher education community and the general public about the performance of the Tertiary Education Quality and Standards Agency (TEQSA or the agency) during the financial year ending 30 June 2017. Prepared according…

This report informs Senator the Hon. Simon Birmingham, Minister for Education and Training, the Parliament of Australia, the Australian higher education community and the general public about the performance of the Tertiary Education Quality and Standards Agency (TEQSA or the Agency) during the financial year ending 30 June 2016. Prepared…

A community impact study was conducted in the suburbs surrounding a large multicampus Australian university to explore community perspectives on student housing. A mixed methods approach was used to explore current perceptions and beliefs in the community about off-campus student housing. This consisted of a survey of community members and…

This report informs Senator the Hon. Simon Birmingham, Minister for Education and Training, the Parliament of Australia, the Australian higher education community and the general public about the performance of the Tertiary Education Quality and Standards Agency (TEQSA or the Agency) during the financial year ending 30 June 2015. Prepared…

International students in Australia are not usually identified with protest. However, a cohort of such students at one university campus was prepared to undertake robust public protest over alleged academic mistreatment in 2006/2007, eschewing conventional internal mechanisms for the resolution of such problems. Subsequent developments revealed…

In the context of institutional concern with academic misconduct by university students, this paper reports on research into disciplinary decision making by universities in respect of students. Through semi-structured interviews with student advocacy staff, the paper explores experiences of the quality and approach of university disciplinary…

Complaints made to external agencies about Australian universities are rising in both number and complexity. Recent debate has therefore focused upon how to improve grievance handling in the Australian higher education sector. One suggested "solution" is the creation of a national Australian university ombudsman. The UK has recently…

Shows that compulsory arbitration does not prevent strikes, even when nine out of ten workers are covered. (BH)

Macro-level data paint a detailed picture of the vulnerability of young people in employment, such as their concentration in casualised jobs, low average-weekly earnings and reduced access to collective representation, yet little is known about the internal conflicts that arise in individual workplaces that employ youth. This study seeks to…