The authors' research indicates that contractual language calling for low-level settlement of grievances is best viewed as an expression of philosophy and an indication of the parties' mutual desire to resolve problems quickly, rather than something that has a great effect on the behavior of the parties. (Author/IRT)

Examines the ways grievances are handled, emphasizing the role of the principal. Examples of actual grievance procedure agreements are provided. (IRT)

Suggests the use of problem-solving techniques that should preclude the need for arbitration in settling some grievances. (IRT)

Discusses the central issues in arbitration arising from employee grievances. Stresses the differences between arbitration and courtroom trials, including selection of the judge by the parties involved and narrow scope of review. Concentrates on tactics for management. Available from American Law Institute-American Bar Association Committee on…

The main aim of the study is to determine what kind of complaints students have, how universities react to these complaints, and how relevant reactions affect justice perceptions, complainant satisfaction, exit and negative word of mouth intensions of the students. In order to find out students' perceptions on university responses to their…

Provides an overview of the formal ethics system within psychology. Describes the structure of the American Psychological Association (APA) and state ethics systems, functions of APA's Committee on Scientific and Professional Ethics and Conduct, and its procedures for handling complaints. (Author/CMG)

Higher-education institutions in the US are increasingly hiring ombudsmen to resolve faculty members' complaints before they escalate into more serious problems. Faculty ombudsmen handle a range of complaints, from mundane disputes over office space to career-changing battles over termination.

An argument for a properly constructed grievance procedure for professional and nonprofessional library personnel. (JB)

In 1972, the Center for Community Justice undertook a program designed to apply concepts underlying the handling of conflict in industrial relations to conflict resolution in correctional institutions. In subsequent years, the Center expanded the development and testing of inmate grievance procedures to correctional systems in a number of states.…

Binding arbitration in public employment, in contrast to its use in the private sector, results in policy making which has the force of law. (Author)