Academic outcomes assessment in student affairs is integral for both service improvement and demonstrating the unit's value to the university's academic mission. However, identifying the right measures is challenging. We implemented three common measures (pre-post self-reported academic functioning, retrospective perceptions of service impact, and…

Pima Community College (PCC) successfully centralized operations to ensure consistent, reliable delivery of student services. A new emphasis on self-efficacy lets students learn to do for themselves what was once done for them by staff. Renovated Student Service Centers at each campus place a diverse set of services in one location.

Purpose: This dissertation sought to find the most significant personal strategies and institutional support used by Latino males who successfully complete transfer requirements in the Los Angeles Community College District and determined what factors most contribute to Latino academic success. The study begins with a review of literature and…

One of the challenges facing those responsible for service provision in universities is ensuring that service is provided at the right point in the organisation. Service delivery points can exist at the school/department level, faculty/division level or central unit/university wide level. This does not always follow organisational logic, common…

Addressing the increasing psychological needs on campus is a central mission of most college counseling centers. In addition, many centers are expected to contribute to student academic success and retention. Through the use of outcomes based assessment, which examines the needs, expectations, and perceptions of students, counseling centers can…

In this study six variables were investigated which seemed to be related to differing perceptions of the counseling center. The variables were sex, marital status, senior vs. freshman standing, living locations, problem type, and source of knowledge of the counseling center. (Author)

The results indicated that the name given to the counseling service had a significant effect on the problems students felt were appropriate for referral. A Counseling Center was perceived by the students as offering a wider variety of counseling services than either a Guidance Center or a Psychological Services Center. (Auhtor)

This article reports on an innovative intake policy at the University of Maryland Counseling Center. The report evaluates the new procedures with respect to no-show behavior, attrition and client perceptions. (JC)

The decentralization of counseling services has become a major form of outreach on college campuses. This article describes the establishment of two such satellite services, one successful and the other comparatively unsuccessful based on the criterion of student usage. Applications of this form of outreach to other settings are also discussed.…

Theauthors discuss responses that college and university counseling centers have made to the budgetary attacks now occurring. They stress the importance of accountability and suggest types of data that counseling center personnel might use in developing effective justifications for the expenditure of funds on the services that they provide.…

University counseling centers usually follow one of a variety of themes or "models," although not in pure form. Perhaps the oldest is the vocational counseling model, which concentrates on helping students find suitable careers. In the psychotherapy model, most student concerns are seen for their personal content. Another model, student affairs…

Explored counseling center change by examining current hiring preferences of counseling center directors. In the first study, 130 counseling center directors rated a clinical or counseling vita for agency fit, likelihood of being licensed, and general competence. In the second study, position advertisements were classified as clinical, counseling,…

Proposes that a program of consultation and community resource development has a valid place in the operation of a college counseling center. (Author)

Specific inquiry was made into the topic of co-therapy leadership. Results provide overwhelming endorsement of the use of a group model and for the advantages of cotherapist-led groups. (Auhtor)