Provides advice on determining how much centralization is desirable and how to achieve it. Presents advantages of centralization. Suggests beginning centralization with a top executive mandate. Discusses the first meeting to define common objectives. (CSS)

Focuses on potential values (for example, saving time and money and presenting high quality materials) of using packaged courses or programs for training. Examines some objections to prepackaged materials. Offers planning and decision-making suggestions for choosing suitable materials. Proposes questions for evaluating commercial programs. (CSS)