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Download full textOwen, Jane – 2002
This document is designed to introduce practitioners in the United Kingdom's learning and skills sector to the principles and practice of benchmarking. The first section defines benchmarking and differentiates metric, diagnostic, and process benchmarking. The remainder of the booklet details the following steps of the benchmarking process: (1) get…
Descriptors: Adult Education, Adult Learning, Adult Programs, Annotated Bibliographies
