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Phan, Dien D.; Thoms, Karen J. – 1997
This paper addresses problems and issues that arise in electronic communications, and offers guidelines and etiquette. Topics covered include: (1) drafting an electronic message, including width of messages, abbreviations and smileys, salutation, name, author address, and responding to a message; (2) "Webtiquette" (i.e., guidelines for…
Descriptors: Computer Mediated Communication, Computer Networks, Design Preferences, Electronic Mail
Small, Ruth V. – 1997
As the number of World Wide Web sites continues to grow at an explosive rate, the need for design guidelines also increases. Although there are a number of resources that provide guidance on structure and content, few address the motivational aspects of Web sites. The Website Motivational Analysis Checklist (WebMAC) was developed to help diagnose…
Descriptors: Attention Control, Computer Graphics, Computer Networks, Data Collection