This paper addresses problems and issues that arise in electronic communications, and offers guidelines and etiquette. Topics covered include: (1) drafting an electronic message, including width of messages, abbreviations and smileys, salutation, name, author address, and responding to a message; (2) "Webtiquette" (i.e., guidelines for…

As the number of World Wide Web sites continues to grow at an explosive rate, the need for design guidelines also increases. Although there are a number of resources that provide guidance on structure and content, few address the motivational aspects of Web sites. The Website Motivational Analysis Checklist (WebMAC) was developed to help diagnose…