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Download full textRobinson, William C. – 1984
Arguing that complaints are inevitable and that complaint handling should be an integral part of the library's public service program, this paper identifies and discusses the components of such a program. Concerns discussed are those that should be of general interest to all types of libraries, and the primary focus is on external complaints,…
Descriptors: Conflict Resolution, Guidelines, Libraries, Library Administration
Wall, Celia J. – 1982
Based partly on an online policy manual developed at the University of Houston, this policy statement for the Online Database Retrieval Service (ODRS) at Murray State University, Kentucky, provides guidelines for the librarian administering the service and for librarians conducting online searches. Eleven sections cover: (1) a statement of purpose…
Descriptors: College Libraries, Guidelines, Higher Education, Librarians
Bingham, Karen Havill – 1989
This report on a survey of Association of Research Libraries (ARL) member libraries on building security and personal safety policies examines three areas in detail: (1) general building security (access to the building, key distribution, patrols or monitors, intrusion prevention, lighting, work environment after dark); (2) problem behavior…
Descriptors: Academic Libraries, Behavior Problems, Emergency Programs, Guidelines
Ensor, Pat – 1986
This document details 28 policies and 37 procedures of the online searching service at the Indiana State University (ISU), Cunningham Memorial Library. Sixteen forms used in various aspects of the process are also included. The policies include but are not limited to the following: (1) the Database Search Service organization; (2) Database Search…
Descriptors: Academic Libraries, Administrative Policy, Databases, Guidelines
Vandergrift, Kay E.; And Others – School Library Journal, 1987
Outlines the stages in the decision-making process for libraries acquiring optical data disk systems, including the establishment of a project manager or task force, feasibility studies, creating a planning document, hardware and software evaluation, devising processes and policies, and analyzing contracts. (CLB)
Descriptors: Decision Making, Evaluation Criteria, Feasibility Studies, Guidelines
Edwards, Anne G., Ed.; Ross, Betsy A., Ed. – 1984
Prepared to provide guidance in the provision of reference service, this statement expresses the understanding between the library administration and the Reference Services Department of Ellis Library at the University of Missouri-Columbia concerning the manner in which the department's responsibilities are to be carried out. The procedures will…
Descriptors: Academic Libraries, Guidelines, Higher Education, Information Services
