Presents a model interlibrary loan policy for regional, state, local, and other special groups of libraries; the 1980 national interlibrary loan code; and the 1978 procedural guidelines for international lending. (FM)

Arguing that complaints are inevitable and that complaint handling should be an integral part of the library's public service program, this paper identifies and discusses the components of such a program. Concerns discussed are those that should be of general interest to all types of libraries, and the primary focus is on external complaints,…

This reference service policy manual provides general guidelines to encourage reference service of the highest possible quality and to insure uniform practice. The policy refers only to reference service in the University Libraries and is intended for use in conjunction with other policies and procedures issued by the Reference Services Division.…

Based partly on an online policy manual developed at the University of Houston, this policy statement for the Online Database Retrieval Service (ODRS) at Murray State University, Kentucky, provides guidelines for the librarian administering the service and for librarians conducting online searches. Eleven sections cover: (1) a statement of purpose…

This study focuses on the planning necessary to support library instruction for an online public access catalog in an academic library. The installation of an online catalog is viewed as an opportunity for librarians to teach effective use of the library catalog. The project report consists of a review of the literature pertaining to the…

This Arizona State University (Tempe) Library publication policy provides librarians with a single source to consult when writing standard library handouts, i.e., publications made available for public use. The policy also applies to materials printed with funds from outside the Instructional Services printing budget. This policy paper covers the…

Policies and guidelines designed to provide media program consistency and continuity in the Rosholt School District (Wisconsin) are presented together with a report on a study conducted to determine policies conducive to good media practice. Each of the ten policy statements follows a review of the literature especially pertinent to that area.…

Prepared to provide guidance in the provision of reference service, this statement expresses the understanding between the library administration and the Reference Services Department of Ellis Library at the University of Missouri-Columbia concerning the manner in which the department's responsibilities are to be carried out. The procedures will…

This policy statement is designed to provide guidelines that will ensure the maintenance and improvement of the collection and services of the Leon E. Bloch Law Library at the University of Missouri-Kansas City in the period 1985 to 2000. The policy sets appropriate quality goals while simultaneously providing for flexibility in alternative…

This Academic Senate paper is in response to two resolutions from Fall 2005 concerning academic dishonesty. One resolution, 14.02, "Student Cheating," sought clarification on a System Office legal position that limits the ability of local faculty to fail a student for a single incident of academic dishonesty, and pending the result of…