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Direct linkRodriguez, Michael; Tonyan, Joel; Wilson, Robert T. – Journal of Electronic Resources Librarianship, 2018
For electronic resources and reference librarians, fielding eresource access problems is often a daily task. A library user clicks on a link to an electronic journal article, book, or primary source and is unable to access the full text. Sometimes this problem occurs due to a lapsed subscription, a broken link, or a proxy configuration error. The…
Descriptors: Troubleshooting, Electronic Libraries, Access to Information, Handheld Devices
