Contextual multi-armed bandits have previously been used to personalize student support messages given to learners by supplying a model with relevant context about the user, problem, and available student supports. In this work, we propose using careful feature selection with relevant domain knowledge to improve the quality of student support…

The mental health landscape in higher education has reached a critical juncture, with an increasing number of students experiencing severe psychological issues. Recent studies have found that over 60% of college students meet the criteria for at least one mental health problem, with significant portions reporting symptoms of depression, anxiety,…

More and more students attend university and a large number of those experience difficulties at some point throughout their degree. Furthermore, many students who experience difficulties in need of help from the universities' support services do not disclose their additional needs and/or disabilities (AND), and thus, little is known about this…

Higher education institutions are incorporating case management services to support their students' increasing needs and psychosocial stressors. Informed by the Student Affairs Case Management Model, the purpose of this intrinsic, qualitative case study was to better understand how case management services foster students with minoritized…

Indigenous Peoples (Native American, American Indian, and Alaska Native) have experienced high rates of violence and victimization since colonization -- which continues to present day. However, little is known regarding the victimization experiences of Indigenous college students. Furthermore, universities are struggling to recruit and retain…

Because the failure rate for college algebra is large and sometimes up to 50%, college algebra serves as a gatekeeper to STEM fields and degree completion. Therefore, it is critical to examine students who are at risk of dropping, withdrawing, and failing college algebra help-seeking behavior. The purpose of this mixed methods study was to focus…

Help seeking is a key component of many systems of self-regulated learning (SRL). Prior research has noted how motivational and other aspects of SRL relate to students' engagement in help seeking and endorsement of types of help seeking (i.e., adaptive, expedient, and avoidant). This study examines specific antecedents to help seeking--monitoring…

Mental health concerns are a significant challenge for college students across the country. While the COVID-19 pandemic exacerbated mental health challenges, it did not create them. Mental health symptoms among college students have been rising dramatically for the past decade, and the easing of the pandemic will not make them evaporate. These…

This paper explores the provision of online and in-person mathematics support from the student perspective. We compare and contrast online, in-person and hybrid formats of mathematics support offerings between two universities from opposite sides of the globe by presenting analysis of 227 student responses to six surveys. Three surveys were…

The mental health needs of college students continue to increase, causing more students than ever to seek treatment for their mental health problems on college campuses. These common mental health problems, such as depression, anxiety, and stress, result in the rising demand for mental health services and present numerous challenges for higher…

International Students (IS) generate significant revenue in Australia, bringing diversity, but also distinctive needs and values. IS experience unique mental health challenges and their unmet support needs have recently received public and academic attention, notably during the COVID-19 pandemic. However, framing IS as homogeneous misses important…

This study explores the experiences of first- and second-year first-generation college students at Historically Black Colleges and Universities (HBCUs) related to the college admissions process and finding financial aid. This applies the digital divide to determine whether the three levels of the digital divide still impact first-generation…

This study aimed to investigate how the satisfaction and frustration of 776 undergraduate STEM majors' basic psychological needs were related to their help seeking in a difficult course. It also identified the factor structures of adapted measures of academic help seeking and basic psychological needs. Factor analyses indicated that academic help…

In line with shifts to avoid blaming individual students and instead be critical of systems that produce inequitable outcomes, this research honors the voices of those closest to math instruction: students. This study sought to learn directly from high school students of color about their experiences as math learners. The study surveyed over 400…

In the United States, campus sexual violence research has mostly focused on 4-year residential campuses. The experiences of students on nonresidential campuses are less well understood. Using data from a Web-based campus climate survey, this study explores sexual assault and sexual harassment victimization rates, victimization characteristics, and…