Argues that business communication is not improving, despite a deluge of advice. Suggests that change is made more difficult by hard to remember rules and directives that are couched in technical jargon. Offers an alternative heuristic focusing on context. (JAD)

Presents an overview of principles and heuristics for designing minimalist instruction, with examples and theoretical or empirical arguments. Provides a starting point from which to create minimalist instruction to suit a variety of uses. (SR)

Recommends academic strategies to contribute to an issue of great interest in industry--workplace documentation. Describes strategies including contextualizing quality definitions, advocating use of multiple quality measures, conducting research to identify specific heuristics for defining and measuring quality in particular workplace contexts,…

Considers three powerful techniques--heuristics, context trees, and search via backward chaining--that a knowledge engineer might employ to develop an expert system to automate performance engineering, i.e., the branch of instructional technology that focuses on the problems of business and industry. (MBR)

Analyzes difficulties of students experiencing their first contact with heuristic hypotheses. Attempts to interpret these difficulties and suggest remediations. Uses an example from the chemistry of aqueous solutions. (MKR)

Presents a consideration of sexual harassment laws that are intended to underscore the variety of heuristic possibilities offered by inquiry into communication-based laws, for both communication administrators and educators. Concludes that communication administration, communication education, and evolving communication-based legal standards and…

Presents a heuristic to help writing laboratory directors implement a nonprescriptive, nondirective tutor training program which allows tutors to take an active role in their own training. The heuristic is divided into four parts: establishing rapport, exploring potential, discovering strategies, and on-going self-review. (RS)

Discusses the heuristics that should guide the creation of good examples to be used in instructional design. The elements of accuracy, clarity, attractiveness, and transferability are described, and an example of the concept of role conflict is given. (LRW)

In classical Greece, there was a close tie between rhetoric and the practice and theory of public policy. Gradually, however, rhetoric became increasingly concerned with style and literary criticism, while philosophers began to debate political issues apart from the practical affairs of the polis. Because rhetoric provides a model that can still…

Describes a staff development framework having four main components: a definition, a mapping sentence, a description of participant roles, and an evaluation perspective. Conditions are discussed for judging the worth of staff development activities, and examples of such activities are analyzed to show how the evaluation perspective is used in…

This article outlines both specific barriers to teaching and learning creative thinking as well as some possible directions for solutions. Sixteen common barriers such as confusion, powerlessness, and negativity are described along with strategies to dissolve them using such conceptual tools as awareness plans and proactive metathinking.…

As a demonstration of the application of heuristic devices to decision-theoretical techniques, an interactive computer program known as MAUD (Multiattribute Utility Decomposition) has been designed to support decision or choice problems that can be decomposed into component factors, or to act as a tool for investigating the microstructure of a…

This monograph is divided into two parts. Part 1 is meant to serve as a conceptual guide for those facilitating or conducting life-cycle program-management workshops focused on any of the life-cycle stages of: (1) problem finding; (2) program design; (3) program development; (4) program implementation; (5) program maintenance and improvement; and…

Explores how word processing affects thinking and writing. Examines two myths surrounding word processors and invention in technical writing. Describes how word processing can enhance invention through collaborative writing, templates, and on-screen outlining. (MM)

Describes a heuristic conceit, "the writer's stance," to help students overwhelmed by the complexity and possibilities of a writing task regain control of the process. Stresses the need for writers to select vantage points and frames of analysis for their academic writings. (SR)