This manual provides a beginning approach for research libraries to better describe the use and users of their networked services. The manual also aims to increase the visibility and importance of developing such statistics and measures. Specific objectives are: to identify selected key statistics and measures that can describe use and users of…

Describes important techniques by which library users avoid information overload, clarifies the terminology in the information overload literature, and reviews the major findings of this literature in the context of library applications. Implications for users and librarians are discussed. (CDD)

Describes simple, unobtrusive method of determining who uses government publications by analyzing manual check-out circulation data at Arkansas State University. Per capita circulation and cross-tabulation results, analysis by classification number, document circulation and library circulation statistics, and publications that make up more than…

Describes a course in information research in which students use a package of representative information sources to identify seminal works in a given field of inquiry. The materials contained in the package and specific procedures followed by students are described, and some informal evaluation of the process is provided. (CLB)

Describes the development and design of an undergraduate course which utilized a marketing principles class to teach students information gathering techniques as part of a college wide competency requirement. The materials and procedures used, roles of instructors and librarians in the course, and evaluation of the project are discussed. (CLB)