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Reliability and Validity of SERVQUAL Scores Used To Evaluate Perceptions of Library Service Quality.
Download full textThompson, Bruce; Cook, Colleen – 2000
Research libraries are increasingly supplementing collection counts with perceptions of service quality as indices of status and productivity. The present study was undertaken to explore the reliability and validity of scores from the SERVQUAL measurement protocol (A. Parasuraman and others, 1991), which has previously been used in this type of…
Descriptors: Evaluation Methods, Higher Education, Library Services, Measurement Techniques
Thompson, Bruce; King, Jean A. – 1981
The study investigated whether school administrators (n=128) implicitly perceive the "types" of evaluators proposed by Meltsner (1976) when they consider evaluative information. One simulated evaluation report was written to represent each evaluator, differentiated from one another by their norms, expectations, motivations, and training.…
Descriptors: Administrators, Competence, Educational Researchers, Evaluation Methods
Peer reviewedThompson, Bruce; Cook, Colleen; Heath, Fred – Structural Equation Modeling, 2003
Used confirmatory factor analysis to evaluate the score integrity of LibQUALl+, an instrument to measure perceptions of library service quality. Results for 60,027 graduate and undergraduate students suggest that the model implied by LibQUAL is reasonable and invariant across independent samples and fits all three major subgroups of library users.…
Descriptors: College Students, Evaluation Methods, Factor Structure, Higher Education
Peer reviewedThompson, Bruce; Cook, Colleen; Heath, Fred – portal: Libraries and the Academy, 2001
Explores the number of dimensions needed to measure users' perceptions of library service quality based on data from the ARL (Association of Research Libraries) LibQUAL+ project. Results were consistent with a view that a single set of scores is one reasonable way to characterize user perceptions of library service quality. (Author/LRW)
Descriptors: Academic Libraries, Evaluation Methods, Higher Education, Library Research
PDF pending restorationThompson, Bruce; Melancon, Janet G. – 1995
This study was conducted to evaluate whether a brief self-description checklist may provide a viable method of quickly obtaining initial personality type information. The Personal Preferences Self-Description Questionnaire (PPSDQ) and the Myers-Briggs Type Indicator (MBTI) were administered to 420 college students, and PPSDQ item-response and MBTI…
Descriptors: Check Lists, College Students, Evaluation Methods, Goodness of Fit
Peer reviewedCook, Colleen; Thompson, Bruce – Library Trends, 2001
Investigated the psychometric integrity of scores from the LibQUAL+ evaluation of perceived library service quality conducted by ARL (Association of Research Libraries). Examines score structure, score reliability, score correlation and concurrent validity coefficients, scale means, and scale standardized norms, and considers the potential of the…
Descriptors: Academic Libraries, Concurrent Validity, Correlation, Evaluation Methods
Thompson, Bruce – 2000
Web-based statistical instruction, like all statistical instruction, ought to focus on teaching the essence of the research endeavor: the exercise of reflective judgment. Using the framework of the recent report of the American Psychological Association (APA) Task Force on Statistical Inference (Wilkinson and the APA Task Force on Statistical…
Descriptors: College Students, Comprehension, Computer Assisted Instruction, Evaluation Methods
