This digest describes the emerging study of Knowledge Management (KM), a field that has much to offer administrators in higher education. KM principles recognize that it is important for organizations to "know what they know." It is the organized complexity of collaborative work to share and use information across all aspects of an…

This digest, based on a larger report of the same title, summarizes principles for improving quality in higher education institutions. Emphasis is on the effect of the principles when they are used holistically to create a culture of academic excellence. The quality principles are based on the conceptual framework of total quality management (TQM)…