The purpose of this article is to identify an issue that impacts individuals and institutions on a seemingly individual basis but collectively affects numerous program participants and their communities. Specifically, this article is about the tension between the need to provide student support service programming with the need to advocate for the…

A graduate program in workplace learning at the University of Calgary evolved into a continuing online community. A 5-year evaluation revealed some key elements: use of adult learning principles, effective instructional design, timely and meaningful feedback, and a cohort model. (JOW)

Friends University in Kansas turned its program around by offering more programs during the evening. Success of the adult programming is attributed to business-industry support, pioneering attitudes of faculty and administrators, and adult-learner population needing flexible scheduling. (JOW)