As revenue uncertainties, an increased questioning of the value of higher education, and a decrease in the number of students graduating from high school have created a challenging landscape for higher education leaders, never has it been so important for colleges and universities to think like a business in order to attract and enroll enough…

Teleworking has been utilized within the United States as a reactionary tool to the crises of the times. While it has gained in popularity, it is a topic that has been limited in exploration; there is not much understanding on the topic to date, and research available is limited. However, as institutions have found with the recent pandemic,…

This research highlights inadequate training for higher education supervisors, which has been exacerbated by the "Great Resignation." This qualitative study explored the lived experiences of higher education supervisees to uncover ways supervisors can best support their employees and work culture. Themes, implications for practice, and…

The college admissions process can be confusing and inconsistent, requiring students to navigate a complex web of information, procedures, and admissions requirements from different postsecondary institutions. All of these require extensive social and cultural capital, which many students do not possess (Klasik 2012). Systemic change in college…

In the fifteen years of working in higher education (with the vast majority of those years in the registrar's office), the authors have participated in all types of emergency planning--a registrar staple--including earthquakes, fires, severe weather, floods, bomb threats, and even H1N1 pandemics. But none of that planning truly prepared them for…

This article is the second of a three-part series based on the book "Basic Guide to Financial Aid." The contents within are adapted from the publication, with additional emphasis on the impact federal student aid administration has on non-financial aid professionals in higher education today. It should be noted that this information is…

The University of Wisconsin-Madison registrar's office was already well on its way to building a progressive office culture when it took yet another step toward modernity, and opened the door to telecommuting. In this article the authors discuss how it happened when one staff member and her supervisor made the most of an unanticipated opportunity.…

Since taking office, the Biden administration has sought to advance a complex and ambitious higher education regulatory agenda. The U.S. Department of Education held two separate rounds of negotiated rulemaking in 2021-22 to rewrite rules governing student loan relief programs and institutional accountability. This fall, the agency announced plans…

With the introduction of new standards for electronic records and transcripts and other changes within higher education, a perfect storm is forming that challenges the 30 years of electronic data exchange (EDX) work. This article outlines the threat to the work and uses recent data to explore the landscape around the past, present, and future. In…

Burnout is a state of physical or emotional exhaustion that also involves depersonalization and a sense of reduced accomplishment, stemming from chronic workplace stress (Maslach 2003). Some higher education professionals experience stressful workplace conditions such as extended business hours and increased responsibilities despite declining…

Adult learning and leadership concepts have received heightened interest in recent years as enrollment of students ages 25 to 34 years at degree-granting postsecondary institutions increased 35 percent between 2001 and 2015 and is projected to increase 11 percent between 2015 and 2026. The U.S. Bureau of the Census (2019) recently reported that…

This article is the third of a three-part series based on the book, "Basic Guide to Financial Aid," which recently won NASFAA's Robert P. Huff Golden Quill Award. The contents within are adapted from the publication, with additional emphasis on the impact federal student aid administration has on non-financial aid professionals in higher…

Responsibility Center Management (RCM) budget models are designed to create financial incentives that encourage expense reduction and revenue generation. This article--a primer on RCM--equips enrollment management leaders and other higher education professionals with the knowledge required to support the attainment of enrollment headcount and net…

Mary Callahan is the Registrar and Senior Associate Dean at the Massachusetts Institute of Technology (MIT). She was named Registrar in 1999 and Senior Associate Dean in 2015 and sets the strategic direction for a continuum of student and faculty support activities. Among her many responsibilities are oversight of registration, grades, degree…

Sara Goldrick-Rab is the Founding Director of the Hope Center for College, Community, and Justice and Professor of Sociology & Medicine at Temple University. She is the recipient of the William T. Grant Foundation's Faculty Scholars Award and the American Educational Research Association's Early Career Award, and in 2016 POLITICO named her one…