This article discusses the authors' implementation of Help Central, a site within the Lister Hill Library Collection on the University of Alabama-Birmingham's SharePoint server. Initially, Help Central was designed to address the inadequacies in the library's old, static HTML web-based support system, including haphazard issue reporting by staff…

In winter 2009, Barnard College began the process of adopting Drupal 7 as its content management system. The move included Barnard Library's Zine Collection website, an information resource dedicated to the library's special collection of do-it-yourself (DIY) publications by women. Recently, as a Barnard Zine intern, the author had the challenging…

The rise of apps and mobile devices has opened the door to small, dedicated software programs that are focused on singular tasks. From the author's perspective as head of digital access and web service manager at Montana State University, these apps offered an opportunity to build a focused digital service aimed at allowing someone to enter a…

Researchers were the first adopters of digital resources available through the library. Online journals and databases make finding research articles much easier than when this author started as a librarian more than 20 years ago. Speedier interlibrary loan due to digital delivery means research materials are never far away. Making it easier for…

Social media now offer a fresh opportunity to enliven the learning process. But to gain traction, they will have to prove their relevance. Librarians are quite vocal in advocating for the preservation of human interaction around digital media; one might say that it is their charge to be certain that the human factors within digital libraries are…

This article presents the story of how Pepperdine University migrated its library management functions to the cloud using what is now known as OCLC's WorldShare Management Services (WMS). The story of implementing this new service is told from two vantage points: (1) that of the library; and (2) that of the service provider. The authors were the…

Northern Michigan University (NMU) is a public 4-year undergraduate institution of higher education with an enrollment of approximately 9,500 students. The university's Division of Academic Information Services encompasses both the staff of the library, which includes authors Clumpner and Burgmeier, and the instructional technology areas, where…

Back in 2008, the authors were looking for a tool that would replace the library's Outlook folders and much of what the library had stored on shared network drives. So they were mainly looking for something that would hold their documents, allow them to better organize those documents, offer an easy way to search for those documents, and be easy…

People see challenges to libraries in funding, in ebooks, and in the internet. However, in this information-rich age, librarians' roles are even more important. They are information experts. They know how to think about the changing information environment, and they know the impact--both positive and negative--it can have on people whose jobs…

As e-resource systems and web coordinator for Southern Oregon University, the author is deeply involved with the university library's website. In the latest revision of this website, the author knew she needed to jazz it up a little. With screen real estate on the main page at a premium, the author hoped to use a tabbed box and an accordion-style…

In today's world of instant everything, everyone has been exposed to some form of Web 2.0 technology, and higher education is not exempt from its long reach. Libraries of all types are incorporating Web 2.0 features to attract users as well as to showcase library services. The Online Public Access Catalog (OPAC) has become more user-friendly with…

Formed in 1996, Internet2 is a not-for-profit advanced network consortium led by the U.S. research and higher education community. Its goals are to provide leading-edge network capabilities and to facilitate the development, deployment, and use of revolutionary Internet technologies. Starting with 34 universities, Internet2 has grown to more than…

Smart librarians have always valued their relationships with users and other librarians. The creative force of those relationships is empowered via Web-based social networking, collaboration, and sharing. At Stony Brook University Health Sciences Library in New York, students, faculty, clinicians, and residents expect the latest refinements in…

Provides an overview of the Internet 2 project, being developed by research universities and affiliate members to accelerate Internet development for higher education with the next generation of communications technologies based on the capabilities of broadband networks. Costs and funding and implications for non-members are discussed. (LRW)

Discussion of remote access to library services focuses on proxy servers as a method for remote access, based on experiences at Saint Mary's University (Halifax). Topics include Internet protocol user validation; browser-directed proxies; server software proxies; vendor alternatives for validating remote users; and Internet security issues. (LRW)