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Download full textAbdous, M'hammed; He, Wu – International Review of Research in Open and Distance Learning, 2008
In this paper, we propose a conceptual and operational framework for process reengineering (PR) in higher education (HE) institutions. Using a case study aimed at streamlining exam scheduling and distribution in a distance learning (DL) unit, we outline a sequential and non-linear four-step framework designed to reengineer processes. The first two…
Descriptors: Higher Education, Scheduling, Distance Education, Total Quality Management
Kadirire, James – International Review of Research in Open and Distance Learning, 2007
"Instant Messaging" (IM) and "Presence," which is essentially the ability of being able to detect if other users are logged in on the network and send them messages in real time, has become one of the most popular applications of the Internet, causing people to want to stay connected to the Internet for inordinate amounts of…
Descriptors: Computer Mediated Communication, Distance Education, Learning Experience, Internet
