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Direct linkLong, Dallas – Journal of Access Services, 2014
This article serves as a primer for assessment and evaluation design by describing the range of methods commonly employed in library settings. Quantitative methods, such as counting and benchmarking measures, are useful for investigating the internal operations of an access services department in order to identify workflow inefficiencies or…
Descriptors: Evaluation Methods, Library Research, Library Services, Library Development
Buller, Ryan F. – Journal of Access Services, 2014
Generating, collecting, and analyzing building usage statistics can greatly increase the ability of an access services unit to meet the changing dynamic of patron needs in an academic library. By analyzing three different data points, the Access Services Unit in Malpass Library at Western Illinois University was able to determine the most…
Descriptors: Academic Libraries, Library Development, Library Research, Student Employment
Paulus, Amy R. – Journal of Access Services, 2014
The Main Library Service Desk is a one-stop academic help center located between a newly renovated student-focused space called the Learning Commons and the library collections. Services began with the first day of classes, August 26, 2013, and assessment has been ongoing, in part due to the availability of data. Staffing levels, staffing hours,…
Descriptors: Decision Making, Academic Libraries, Library Services, User Needs (Information)
Wilson, Andrew M. – Journal of Access Services, 2014
As access services emerges as a discrete discipline within the field of librarianship, opportunities for access services librarians to meet and discuss the issues facing today's libraries continue to grow. One annual meeting that has attracted less attention over the years is the Ivies + Access Services Symposium. Held at various member…
Descriptors: Conferences (Gatherings), Library Services, Library Research, Communities of Practice
Huff-Eibl, Robyn; Miller-Wells, John; Begay, Wendy – Journal of Access Services, 2014
This article describes the process and role frontline access and public service staff play in needs assessment and evaluation of user services, specifically in understanding the voice of the customer. Information includes how the University of Arizona Libraries have incorporated daily data collection into the strategic planning process, resources…
Descriptors: Library Services, Library Development, Decision Making, Data
Daly, Rebecca; Baker, Liz; McIntosh, Lisa – Journal of Access Services, 2014
In 2011 the University of Wollongong Library undertook a significant review of its Resource Sharing services. This was prompted by constraints in the systems supporting this service, changes to the Library's key suppliers, Infotrieve Australia and the British Library Document Supply Service, and the need to deliver effective library services…
Descriptors: Foreign Countries, Academic Libraries, Library Development, Shared Resources and Services
