Creating a learnable, effective, and user-friendly library Web site hinges on providing easy access to search. Designing a search interface for academic libraries can be particularly challenging given the complexity and range of searchable library collections, such as bibliographic databases, electronic journals, and article search silos. Library…

This paper outlines the principles and theory of performance support (in general) and of electronic performance support (in particular). It explains why the design and creation of electronic performance support systems are so important as a mechanism for providing scaffolding environments for use in improving the learning experience for new (and…

This article presents a case study in user-centered design that explores the needs and preferences of undergraduate users. An analysis of LibQual+ and other user surveys, interviews with public service staff, and a formal American with Disabilities Act accessibility review served as the basis for planning a redesign of the Brown University…

Discussion of personalized information environments (PIEs) focuses on library personalized interfaces. Describes academic library PIEs and commercial sites, such as Amazon.com that use personalization; explores the Public Library of Charlotte and Mecklenburg's personalized interface; and discusses opportunities and challenges PIEs offer public…

Describes the development of a new interface called GPO Gate for accessing the Government Printing Office (GPO) WAIS (wide area information server) databases, GPO Access. Highlights include development and use of GPO Gate at the University of California, San Diego, and implications for public service. (Author/LRW)

This focus group study explored library patrons' opinions about Texas A&M library's Web pages. Discusses information seeking behavior which indicated that patrons are confused when trying to navigate the Public Access Menu and suggests the need for a more intuitive interface. (Author/LRW)

Discussion of usability testing of Web interfaces for virtual libraries focuses on a usability study conducted at the University of South Florida. Highlights include testing instruments; discrepancies between actual performance and perceived performance; and the need to use plainer language and less jargon. (LRW)

Discusses the need for an intuitive library information gateway to meet users' information needs and describes the process involved in redesigning a library Web site based on experiences at Roger Williams University. Explains usability testing methods that were used to discover how users were interacting with the Web site interface. (Author/LRW)

Client/server computing and the adoption of the World Wide Web make it possible for academic libraries to build automated library systems that present locally mounted and remote resources through a common interface. This article recounts issues encountered by the Iowa State University Library as it undertook this process. (Author/LRW)

The Informedia Project at Carnegie Mellon University has created a multi-terabyte digital video library consisting of thousands of hours of video, segmented into over 50,000 stories, or documents. Since Informedia's inception in 1994, numerous interfaces have been developed and tested for accessing this library, including work on multimedia…

Reports findings from an exploratory study investigating working notes created during encoding and external storage (EES) processes by human search intermediaries (librarians at the University of North Texas) using a Boolean information retrieval (IR) system. Implications for the design of IR interfaces and further research is discussed.…

This study develops and tests an instrument useful for evaluating the quality of academic library Web sites. Discusses criteria for print materials and human-computer interfaces; user-based perspectives; the use of factor analysis; a survey of library experts; testing reliability through analysis of variance; and regression models. (Contains 53…

Describes how the development of a women's studies component for the Gateway to Information (a front-end interface to Ohio State University's online library catalog and other reference sources) minimized the special challenges facing students conducting research on women and changes the focus of bibliographic instruction. (Author/LRW)

Describes the results of a survey conducted at the University of Illinois at Chicago that compared faculty use of, preferences for, and satisfaction with two software interfaces for the locally loaded ERIC database. Use of other local online databases was also examined. (Author/LRW)

Describes a study of graduate students that examined how Web interfaces impact the quality or outcome of online searches, as well as the information seeking behavior of the searcher. Examines how two search interfaces work to noticeably increase or decrease the impact of the emotive aspects of search behavior. (LRW)