In the summer of 2012, the University of Arizona Libraries implemented an online training program to effectively train Access Services staff and student employees at a large academic research library. This article discusses the program, which was built using a course management system (D2L) and various e-Learning software applications (Articulate…

This article presents a case study in user-centered design that explores the needs and preferences of undergraduate users. An analysis of LibQual+ and other user surveys, interviews with public service staff, and a formal American with Disabilities Act accessibility review served as the basis for planning a redesign of the Brown University…

Smart librarians have always valued their relationships with users and other librarians. The creative force of those relationships is empowered via Web-based social networking, collaboration, and sharing. At Stony Brook University Health Sciences Library in New York, students, faculty, clinicians, and residents expect the latest refinements in…

Summarizes opinions of scholars in various disciplines on workstation history, definition, and functions. Networks and configurations for library workstations, including hardware and software recommendations, are described. The impact of workstations on the workplace resulting in task, process, and institutional transformation, is also considered.…

Discusses the need for online help for end-users based on experiences with an online public access catalog (OPAC) at the University of Cape Town libraries. The concept of end users is examined, the role of search intermediaries in information systems is explained, and online help and systems design is discussed. (LRW)

Describes a study of the UCLA ORION online catalog that was conducted to determine (1) how often lengthy subject headings occur in the database, and what the effects of compressing the subject headings would be; and (2) how often the display of a term and its subdivisions are interrupted by syntactical construction. (seven references) (LRW)

Describes the Association of Research Libraries Geographic Information System (GIS) Literacy Project and the experiences of several libraries involved in electronic mapping. An in-depth description of the University of Connecticut's map library is provided. Sidebars include information about GIS business applications and sources of products…

Discussion of downloading from online public access catalogs focuses on downloading to MS-DOS microcomputers from the INNOPAC online catalog system. Tools for capturing and postprocessing downloaded files are described, technical and institutional constraints on downloading are addressed, and an innovative program for overcoming such constraints…

Reports on an Open University evaluation study of the Informedia Digital Video Library System developed at Carnegie Mellon University (CMU). Findings indicate that there is definite potential for using the system, provided that certain modifications can be made. Results also confirm findings of the Informedia team at CMU that the content of video…

Discusses what a functional chemical information workstation should provide to support the users in an academic library and examines how it can be implemented. Highlights include basic design considerations; natural language interface, including grammar-based, context-based, and statistical methodologies; expert system interface; and programming…

Authority control improves users' access to a library's holdings by enhancing the ability to find and select materials. The AutoCat authority control system developed at Dickinson College (Carlisle, Pennsylvania) avoids the high initial costs of vendor clean up and Library of Congress authority tapes while reducing the labor involved in authority…

Describes Ethnomethodologically informed ethnography (EM) as a methodology for information science research, illustrating the approach with the results of a study in a university library. Topics include differences between the practical orientation of EM and theoretical orientation of other ethnographic approaches; systems design; and…

Detailed reviews of two legal information databases--"Laborlaw I" and "Legal Resource Index"--are presented in this paper. Each database review begins with a bibliographic entry listing the title; producer; vendor; cost per hour contact time; offline print cost per citation; time period covered; frequency of updates; and size…

The Bowling Green State University Web tutorial, FALCON, models a standard library instructional session on use of the library's Web-based catalog. The tutorial's self-containment, achieved with a complex system of files and without a live catalog connection, enables users to learn how to search the catalog at a pace, time and place of their…

Discusses the concept of a digital library and the utility of space/time referencing. Describes the unified space/time/keyword/format search and retrieval and indexing system of the ISLA (Information System for Los Angeles) at the University of Southern California. Focuses on the practical application of space/time referencing and methods of…