In 2016 the National Forum for the Enhancement of Teaching and Learning in Higher Education funded three Irish academic libraries to review, implement and evaluate a new "National Professional Development Framework for All Staff who Teach in Higher Education" over two years. The Framework situates professional development as a process…

Customer service is a core component of user experience and an important element in making patrons feel welcomed and valued within our libraries. At the University of Maryland Libraries, we took on the challenging task of creating a customer service training curriculum for all staff working at public service points and offering a digital badge for…

Since the late 1970s, the access services librarian or equivalent position has become commonplace in academic libraries, and degreed professionals have been sought for these positions since the beginning. In 2009, David McCaslin, California Institute of Technology, examined the place of access services in American Library Association-accredited…

In the summer of 2012, the University of Arizona Libraries implemented an online training program to effectively train Access Services staff and student employees at a large academic research library. This article discusses the program, which was built using a course management system (D2L) and various e-Learning software applications (Articulate…

Describes the Department of Agriculture Economics and Statistics System at Cornell University (New York), which has made government agricultural statistics available free of charge via the Internet. Topics include value-added service provided by the library and incorporating electronic information into the depository library collection, including…

Describes a peer coaching program implemented at Temple University's Reference and Information Services Department to provide staff with support in fine-tuning and maintaining certain reference desk skills. The discussion covers the origins of the program, coaching basics, and the applicability of peer coaching to the academic library setting. (12…

This report proposes a program for orientation and training for public services staff at the Temple University Libraries. In the first section, orientation and training needs are assessed. Goals and an overview of the program are outlined in the next section. The third section describes the five program elements and objectives: (1) an individual…

Discusses the role of stacks support staff and student assistants in providing point-of-use assistance and instruction in Oregon State University's library. A user's survey is described; staff training is explained; and survey instruments and Stack Maintenance Team recommendations are appended. (LRW)

This paper discusses the development of information technology (IT) literacy among library staff at the University of the Witwatersrand (South Africa). The first section describes the networked environment in South Africa. The second section summarizes the IT background of library staff and perceptions of IT literacy among staff. The third section…

Describes four library retreats held by the Bowling Green State University library staff from 1995 to 1998. The retreats reflect changes in library work and management theory that have occurred. The importance of technology to library work is recognized, but there is also a growing realization of the importance of developing a flexible staff…

This investigation of computer anxiety as one of the components of resistance to technology among staff in academic libraries focused on its effects on: (1) their level of participation in a library computer literacy program; and (2) their attitudes toward library automation and computers in general. To measure computer anxiety, the Computer…

Because the staffing formula mandated by Virginia's State Council of Higher Education yielded unrealistically low numbers of library personnel for the larger institutions and for multi-campus community colleges, the Subcommittee on Staffing of the Library Advisory Committee was charged with developing a more suitable formula. This report contains…

Urges the design and implementation of strategies in academic libraries for the development of leadership potential. Discusses the components of organizations that lead to organizational maturity, and calls for library leaders with vision, skill, and commitment to nurture an organizational culture that emphasizes leadership development. (20…

Examines the ineffectiveness of search and screen committees in hiring for professional positions in academic libraries. Alternatives such as automating various parts of the process, group interviews, and assessment centers are considered; and educating all staff in interviewing skills and increasing their participation in the search and screen…

Describes a study that used a staff development program on computer technology to examine computer anxiety and other factors related to resistance to computers among library personnel. The discussion covers determinants of computer anxiety that were identified and the effects of anxiety on workshop participation. (16 notes with references)…