Information systems are becoming more than computer systems, with new equipment and techniques combining with data processing to form a new field called information technology. The emerging discipline of systems engineering is discussed along with nine systems engineering techniques. An organization chart of an information services department is…

Recent trends indicate the increasing concern regarding the broad issue of accountability at institutions of higher education. Because of this, colleges and universities are being forced more and more to base their decisions on hard fact instead of intuition. The institutional research function is instrumental in assisting in this kind of data…

Outlines eight steps through which college reading, study skills, and writing centers can develop computerized concordance-index systems to facilitate and enhance their programs. Includes sample forms used at Washington State University; tells how the Washington State concordance-index has provided data related to accountability concerns and…

A computer-assisted financial aid system used at Eastern Connecticut State College is outlined as an example of how a data system can be utilized on a small campus. It can provide foolproof accountability, up-to-date information, efficient turn-around time, and overall improvement of program administration. (Author/LBH)

The process and experiences associated with strategic planning in a recently decentralized administrative information systems environment are described. Background information on why Virginia Commonwealth University decentralized the authority, responsibility, and accountability for the delivery of administrative information services to major…

This paper reviews the question of the cost and benefits of data for the analysis of state policy questions, and concludes that in the abstract the question cannot be answered; rather, it must be considered on a continuing basis whenever data is to be collected in the support of baseline studies or special projects. The paper suggests six criteria…

Describes the development of a data acquisition system to interpret clientele data at a college counseling center. Describes reports generated by the system. Discusses benefits of the system including time efficiency, detection of changing trends and data availability. (RC)

A management data base is seen as essential for a management information system, program budgeting, program costing, management by objectives, program evaluation, productivity measures, and accountability in institutions of higher education. The necessity of a management data base is addressed, along with the benefits and limitations it may have…

The way that the U.S. Department of Education's Office of Student Financial Assistance (OSFA) should conduct its quality assurance function of monitoring a processing contractor is described. For the following quality assurance procedures, information is provided on the goal of the procedure, activities to be measured, measures, and the role of…

A framework for monitoring quality control (QC) of processor contracts administered by the Department of Education's Office of Student Financial Assistance (OSFA) is presented and applied to the Pell Grant program. Guidelines for establishing QC measures and standards are included, and the uses of a sampling procedure in the QC system are…

The issues, options, and procedures for annually measuring overall payment error in the Pell Grant program are specified in detail. Guidelines for establishing a definition of Pell Grant payment error are provided, and the design issues related to error measurement are examined. A comparison is made of options for selecting a study sample and for…

The development of a complex, highly computerized system of performance indicators by the State University of New York provides the means to monitor internal progress, report to a skeptical public, and compare the system's performance with a national sample of institutions. The system is described here, and the performance indicators and data…