Assessment in United States higher education has become very important in recent years. Virtually all colleges and universities are now striving to prove through empirical evidence that they are committed to improving student learning. Created in late 2005, the US Department of Education's Commission on the Future of Higher Education was charged…

Presents the principles of effective supervision of library employees from practical, rather than theoretical framework. The topics covered are directed to library school students and new library professionals and include supervisory expectations, respect, delegation, communication, praise and criticism, accessibility, loyalty and support,…

Discusses personnel cost projections as a component of overall academic library planning. Topics addressed include strategic planning; the impact of the external environment; accountability; visions and values; technology and personnel costs; new program initiatives; client-centered philosophies; cost studies; and the personnel program cost…

Research on the effects of collective bargaining by library clerical workers indicates that effects are often less dramatic than expected, and that there does not appear to be a single "union effect." Although one study found hefty gains for library workers with collective bargaining agreements, other studies have found no significant gains by the…

Discusses special aspects of East Asian collections and explores how organizational changes in academic libraries affect them, based on experiences at the University of Arizona. Considers total quality management; continuous quality improvement; teamwork; staffing changes; specialization versus generalization; budgetary restraints and cost…

Four articles address human factors in libraries, including (1) working with staff and users during library automation; (2) the concepts of diversity and multiculturalism when assessing reference staff and collections; (3) a mentoring program for librarians undergoing tenure review; and (4) patron privacy and the accountability of the reference…

Includes 89 references to materials relating to accountability and evaluation of library reference services. Highlights include research; statistics; planning; user studies; decision making; school libraries; public libraries; academic libraries; and standards. (LRW)