Furthering intercultural competence in higher education requires colleges and universities to establish an intentional, mission driven strategic plan that embeds intercultural understanding and practice across the institution's work. To secure broad-based buy-in and support, this plan needs to consider the various ways that different units within…

This article discusses the story behind American University's brand campaign. Colleagues and peers are asking how American University developed a brand strategy--"KNOW/WONK" campaign that launched in fall 2010--that's original, authentic, and representative of AU's distinctive personality. What they really want to know is how AU got it through the…

The field of higher education attracts many talented, ambitious professionals who are inspired to work in this sector because of opportunities to support the academic, personal, and professional development of students. It is an irony that more attention is not paid to the professional and leadership development of administrative talent in…

Discusses how using the job itself as a key professional development (PD) tool, identifying core competencies, assessing skills, and reviewing available opportunities leads to an effective PD plan for higher education information technology personnel. (EV)

A new college president discusses his decision to have an inauguration ceremony and outlines the steps leading to it, emphasizing campus and community relations and involvement and planning for a dynamic and well-received event. (MSE) PUBTYPE-141

Describes the author's department goals with three main principles: to build departmental community, to harness rather than dissipate energy, and to address multiple audiences simultaneously. Discusses how she communicates to the college as a whole what the department does well and finds ways in which caring for the department's interests might…

Focuses on ways the dominance of large-school culture within more recent WPA (Writing Program Administrator) record has resulted in over-valorizing of power as a tool for the WPA. Argues that this over-valuation has led to inexact description of the concept of WPA power in the record and, as importantly, has overshadowed other political…

Discusses the role of the program director in the context of new college programs such as general education, honors programs, etc., that cut across traditional organizational structures. The leadership challenge for the general education program director requires bridging the gaps between intention and implementation, between responsibility and…

As enrollments expand, student affairs professionals must recruit and retain students, and manage enrollments. Garland and Grace (1993) note that as a set of strategies, enrollment management provides a systematic approach to attracting, retaining and graduating students, and, therefore, is a critical component in the stable operation of a higher…

Key steps in deciding on a new career program include having a program planning model, identifying a planning officer, gathering the necessary planning data, conducting a feasibility study, and understanding the institution's program approval process. (Author/MSE)

States the reasons the Office of Teacher Education at the Irvine campus of the University of California decided to offer alternatives to traditional teacher education programs, gives a number of items to consider in creating such alternatives, and sets forth selection and evaluation criteria that can help ensure a quality alternative program. (FL)

Discusses the importance of staff development as reflected in the literature and describes the role of the chief student affairs officer. Presents a systematic process for designing and implementing staff development programs and identifies some obstacles to successful efforts. (JAC)

Advice is offered to alumni administrators who recruit and organize alumni volunteers to serve on the board of directors. Major tasks include: understanding the purposes of the board, selecting the best members, determining what needs to be done, evaluating each member, and forming committees. (JMD)

The department chair's responsibilities for program planning and development are discussed, embracing three broad areas: conception and development of new projects, application and inclusion of projects in the department's course of study, and cultivation of agreement and support within the wider college community. (LB)

Honors Phil Smith for his outstanding contribution to the English profession. Notes that as chair of his department, Phil Smith understood the social complexity of the organization he administered, and his example is particularly instructive when it reveals the thoughtfulness with which he addressed the issue of work for all his colleagues. (SG)