It was 2:35 am on a Saturday morning. Wiki Lim, process specialist from the Process Innovation Centre (PIC) of Hippi Care Hospital (HCH), desperately doodling on her notepad for ideas to improve service delivery at HCH's Emergency Department (ED). HCH has committed to the public that its ED would meet the service quality criterion of serving 90%…

In past years, higher education's financial management side has been riddled with manual processes and aging mainframe applications. This article discusses schools which had taken advantage of an array of technologies that automate billing, payment processing, and refund processing in the case of overpayment. The investments are well worth it:…

This study examined the status of a State University of New York (SUNY) plan to standardize administrative computer systems and the success of the implementation in light of the intention to proceed using cooperative leadership rather than an executive order or policy mandate. The Comprehensive Computer Upgrade Program (CCUP) aimed to modernize…

This guide is designed for school and district administrators and teachers who want to use data to improve their schools, for college and university instructors who teach school administrators, and for support personnel who teach graduate-level education courses. The guide explains how to define the scope of a needed database, how to ready the…

At the University of New Mexico, stakeholders from the Computer and Information Resources and Technology (CIRT) department, Financial Systems, the Health Sciences Center, and the General Libraries, were involved in deciding on the goals of a project to replace Telnet with a suite of network middleware and productivity software on campus computer…

This paper presents an information agent and latent semantic-based indexing architecture to retrieve documents on the Internet. The system optimizes the search for documents in the Internet by automatically retrieving relevant links. The information used for the search can be obtained, for instance, from Internet browser caches and from grades of…

This paper presents a World Wide Web-based electronic feedback system for use in lectures and practical classes. The system is based on Java and provides a configurable feedback form, a managing tool for administrators, and a statistics viewer for presenting the generated statistical data in various ways. In addition, it generates a statistical…