The launch of HealthCare.gov, the website of the Affordable Care Act (AKA Obamacare), was a major public relations disaster for the Obama administration. This case examines some of the factors that contributed to the failure of the launch and then details how Optum, an information technology service provider, considered the opportunity provided by…

In engineering education, assessment instruments are often developed to evaluate programs and projects. Unfortunately, these innovations are not always adopted by intended audiences. Rogers' Diffusion of Innovations (DI) Theory provides a framework to analyze characteristics of an innovation that will affect adoption. The Appraisal System for…

Despite the increasing attention given to design in business, Design Thinking has had little impact on the quality of business school education. Building upon the foundations of long-standing critiques of management education and the potential for student-centric learning, the authors propose that the use of Design in Practice can significantly…

The concept of social networking, the focus of this article, targets the development of online communities in higher education, and in particular, as part of the admission process. A successful case study of a university is presented on how one university has used this tool to compete for students. A discussion including suggestions on how to…

This paper looks at criteria on how education service providers' websites could benefit their potential students from overseas. Effective design of education website is important as web users are typically fastidious and want information fast--this serves as the background of this study. The study focuses on three selected education institutions'…

In this paper, we propose a conceptual and operational framework for process reengineering (PR) in higher education (HE) institutions. Using a case study aimed at streamlining exam scheduling and distribution in a distance learning (DL) unit, we outline a sequential and non-linear four-step framework designed to reengineer processes. The first two…

Purpose: The aim of this paper is to describe a project to provide an online web portal that can be used as a front-end for all university users--students, teachers, staff--and services, library, administration, e-learning, and e-mail. Design/methodology/approach: The profile model proposed is mainly inheritable, defined by profile components with…

This paper discusses a university-wide pilot designed to encourage academics to creatively explore learner-centred applications for digital audio. Participation in the pilot was diverse in terms of technical competence, confidence and contextual requirements and there was little prior experience of working with digital audio. Many innovative…

In fall 2004, the University of California, San Diego (UCSD) officially launched its own customized version of the online Career Portfolio, originally developed by Florida State University (Lumsden and others, 2001). This launch represented the culmination of nearly sixteen months of planning and development by a multidisciplinary team comprising…

Discusses the evolution of mainframe and personal computers, and presents a case study of a network developed at the University of Iowa called the Iowa Computer-Aided Engineering Network (ICAEN) that combines Macintosh personal computers with Apollo workstations. Functional objectives are stressed as the best measure of system performance. (LRW)

Presents a case study of the implementation of a 2-year project designed to stimulate the use of an electronic mail system called BIZNET by 1,100 part-time MBA (Masters in Business Administration) students at Santa Clara University (California). Topics addressed include the institutional setting, the development of BIZNET, and system description,…

This deliverable has been produced in the context of the Knowledge-Practice Laboratory (KP-Lab) project. KP-Lab focuses on innovative practices of working with knowledge in higher education, teacher training, and workplaces. Participants of WP10 are University of Helsinki, University of Oslo and Poyry Forest Industry representing both researchers…

Background: The literature on immersive virtual worlds and e-learning to date largely indicates that technology has led the pedagogy. Although rationales for implementing e-learning have included flexibility of provision and supporting diversity, none of these recommendations has helped to provide strong pedagogical location. Furthermore, there is…

Describes a case study approach to teaching database design principles to undergraduate students that is based on a library database. Topics discussed include database management systems, relational models, entity relationship models, many-to-many relationships, normalization, and producing a working database. (three references) (LRW)

Statistics forms the backbone of many undergraduate and graduate courses in education and psychology, however, many students find it difficult to master. Information technology can help these students' difficulties with statistics in two ways: it can be used to reduce the drudgery associated with large amounts of calculation; and it can be used to…