This paper examines the impact of process mapping on the management of change in an academic library in a UK higher education institution. Book ordering has been highlighted by a group of subject librarians as being time-consuming and inefficient, detracting from their ability to respond to new challenges and opportunities. An action research…

The research reported here is focused on a specific type of change in an organization: an innovation. In an empirical analysis of research libraries, it was found that five factors had a significant impact on the innovation performance of the library. These factors relate to the strategy, organizational structure, and leadership of the research…

In response to a charge from the library administration, the Circulation Committee of the Harold B. Lee Library at Brigham Young University designed and implemented a thorough assessment of circulation policies. Using multiple assessment methods including surveys, focus groups, and statistical analysis, the committee determined that the…

As access services emerges as a discrete discipline within the field of librarianship, opportunities for access services librarians to meet and discuss the issues facing today's libraries continue to grow. One annual meeting that has attracted less attention over the years is the Ivies + Access Services Symposium. Held at various member…

Discusses the need for organizational change in academic research libraries, based on a study of a small group of libraries that had experienced varying degrees of restructuring and had analyzed factors that energized change. Highlights include organizational flexibility, external or client-centered orientation, staff empowerment, and improving…

This paper briefly describes the effects of changes instituted by new library administrators and discusses the roles of both upper and middle level library managers in the process of adapting to change. Suggestions based on the experience of the authors as new middle level managers at a time when extensive changes were occurring in a university…

A library director and a university professor of English, who has also served as acting director of the library, engage in a dialogue about the role of the interim or acting director. Although they bring quite different perspectives to the discussion, they agree on the fundamental role and responsibilities of the interim director. (Author)

Based on data from a 1979 survey of ARL member libraries, this study by the Office of Management Studies analyzes the responses of selected libraries which had provided internal studies or planning documents on the subject of internal communication and notes the extent of resulting changes in procedures. The studies yielded information on staff…

Examines the role of marketing in the management of libraries. The role of public relations (PR) in the total marketing concept is discussed, surveys that have explored PR efforts in academic and public libraries are described, and changes affecting libraries that marketing efforts could help to manage are discussed. (seven references) (LRW)

Describes how the University of Nebraska-Lincoln libraries used the Myers-Briggs Type Inventory (MBTI) as a way to understand the personality profile of the overall organization. The MBTI personality types of the library's 33 managers are summarized. Implications for managing the organization and specific approaches are discussed. (two references)…

Considers the challenge of leading a research library that is between directors. Discusses issues involved in the transitional period of "acting" directorship. Outlines recommendations for acting directors: seek advice; negotiate well in the beginning; consider the staff; state an objective; build consensus; and consider cautiously the candidacy…

Describes issues raised during a major reorganization and consolidation of reference services at Oregon State University. Attitudes of reference librarians and library administrators are reported, steps involved in the reorganization are outlined, and reactions from faculty are discussed with emphasis on the need for cooperation between librarians…

The four papers included in this publication provide an overview of the movement toward computer-based alternatives to library card catalogs. Three of the papers were presented at the 1978 Association of Research Libraries (ARL) membership meeting; the fourth provides an introduction to the volume. The introductory paper, by Richard Dougherty,…

This paper begins with a discussion of information management as it pertains to the four operations of automated library systems (i.e., acquisitions, cataloging, circulation, and reference). Library staff reactions to library automation change are summarized, including uncertainty, cynicism, and resignation or hope. Common pitfalls that interfere…

Arguing that technological change often affects the organizational structure of library workplaces, this paper presents two alternative approaches to the implementation of change in organizational structures, provides several examples of each approach, and suggests related reading materials. It is noted that the configurational approach…