The Main Library Service Desk is a one-stop academic help center located between a newly renovated student-focused space called the Learning Commons and the library collections. Services began with the first day of classes, August 26, 2013, and assessment has been ongoing, in part due to the availability of data. Staffing levels, staffing hours,…

In 2011 the University of Wollongong Library undertook a significant review of its Resource Sharing services. This was prompted by constraints in the systems supporting this service, changes to the Library's key suppliers, Infotrieve Australia and the British Library Document Supply Service, and the need to deliver effective library services…

Reports on two reengineering projects at Mount Holyoke College (Massachusetts) that led participants to conclude that business process reengineering (BPR) in higher education involves a magnitude of cultural change that differentiates it significantly from BPR in the corporate world. The two projects involved redesigning a library department and…

A group of 36 campus administrators, publishers, librarians, and association leaders have identified nine principles to radically change the scholarly publishing system, seen as necessary due to the continuing escalation of prices and volume. Principles focus on creating alternatives to high-cost journals, de-emphasizing publication quantity in…

The four papers included in this publication provide an overview of the movement toward computer-based alternatives to library card catalogs. Three of the papers were presented at the 1978 Association of Research Libraries (ARL) membership meeting; the fourth provides an introduction to the volume. The introductory paper, by Richard Dougherty,…

Discusses the effects of information technology on the environment within which the typical academic library must operate and the effects of the resulting environmental turbulence on the general social context of the university and on the relationship between the university and its libraries. (Author/CLB)

This paper begins with a discussion of information management as it pertains to the four operations of automated library systems (i.e., acquisitions, cataloging, circulation, and reference). Library staff reactions to library automation change are summarized, including uncertainty, cynicism, and resignation or hope. Common pitfalls that interfere…

The challenges and potential benefits of automating university libraries are reviewed, with special attention given to cooperative systems. Aspects discussed include database size, the role of the university computer center, storage modes, multi-institutional systems, resource sharing, cooperative system management, networking, and intelligent…

Arguing that technological change often affects the organizational structure of library workplaces, this paper presents two alternative approaches to the implementation of change in organizational structures, provides several examples of each approach, and suggests related reading materials. It is noted that the configurational approach…

This paper provides an overview of a University of California (UC) study of the issues involved in creating an online directory of electronic information resources available to the university community. For the purposes of the study, electronic information resources include bibliographic and other databases available at or through UC libraries and…

Discusses the need for innovative management techniques if integrated library systems are to be implemented successfully, as well as the opportunity the installation process provides to reexamine the organizational structure and objectives of the library and to introduce a creative organizational environment. (CLB)

This report discusses the planning and implementation of the holistic librarian concept (i.e., the integration of public and technical services) at the McFarlin Library at the University of Tulsa (Oklahoma). The use of automation in the university libraries, which made the changes possible, and the total reorganization of the structure of work…

College and university libraries, it is suggested, must cooperate as budgets dwindle and the need for more new periodicals escalates. A national periodical center modeled after the British National Lending Library is suggested, along with library automation at central storage libraries. (Author/MLW)

This pamphlet summarizes the principal recommendations of the Research Library Committee of the Council on Library Resources regarding library response to the rapid transformation brought about by integrated information technologies, rising costs, and the growth in the amount of information available. Central issues for research libraries are…

Describes a project conducted by the Texas Tech University Library to review support staff positions, which led to salary increases, and an upgrade of one-third of the positions. Highlights include six examples of competencies required of support staff; six steps in the review process; and the position description questionnaire appended. (four…