Digital transformation (Dx) is more than merely migrating paper records to a computer, and it is more than adopting technologies to perform business operations faster and more efficiently. Dx is "a series of deep and coordinated culture, workforce, and technology shifts that enable new educational and operating models and transform an…

This qualitative case study was designed to explore how student services leaders adapted their leadership behaviors and practices in response to moving to the virtual working environment during the COVID-19 pandemic. The case study site was a midsized university in southwestern Ontario. The data collected for the study came from three sources:…

Over the last decade, higher education institutions (HEI) implemented Enterprise Resource Planning (ERP) systems and spent millions of dollars in order to improve their strategic planning, implement change management, streamline best business practices, increase productivity and bring competitive advantages. HEI in United Arab Emirates (UAE)…

At a time when more students than ever are attending higher education, its provision is becoming more fluid, global and competitive. For example, developments in new technologies mean that higher education institutions (HEIs) can make their courses available all over the world. These developments bring into question the traditional delivery model…

The EDUCAUSE Awards Program, under the guidance of the EDUCAUSE Recognition Committee, has announced the three 2012 winners who are recognized for their peer endorsement and distinction to professional accomplishments in higher education information technology. Winner Melissa Woo is recognized as a strong leader and one who is expected to achieve…

Alumni relations professionals need a method of measuring alumni engagement, including giving, that goes beyond counting event attendees and the number of Twitter followers. Social media are changing the way things have been done within the alumni relations profession, but that does not mean that people throw out everything they have done in the…

On September 4 2010, a massive 7.1 magnitude earthquake struck the Canterbury region in the South Island of New Zealand. The response from the University of Canterbury was immediate and carefully co-ordinated, with the university's web-based environment and a responsive site developed on the social media platform "Facebook" becoming…

At the end of 2010, for the first time ever, smartphones outsold PCs. Mobile device adoption rates continue to rise rapidly around the world. A recent forecast by Cisco found that global mobile data traffic more than doubled last year, and by the end of 2012, the number of mobile devices in use will outnumber the world's population. In the United…

The last 5 years have seen a growing number of universities use social media services such as Twitter, Facebook and YouTube to engage with past, present and prospective students. More recently still, a number of universities have published policy or guidance documents on the use of social media for a range of university-related purposes including…

This study analyzed the content of college and university Web site home pages to determine the frequency of marketing messages that might persuade adult learners to enroll at the institution. The findings suggest that colleges and universities in this study do not have adult-oriented marketing messages and are giving scant attention to the…

Do campus IT departments harm higher education? Wall Street Journal personal-technology columnist Walt Mossberg suggested as much during a speech he gave to high-level administrators at last June's Chronicle of Higher Education presidents' forum. Mossberg caught the attention of campus CIOs when, according to the Chronicle, he described large IT…

The increasing demand for online courses requires efficient and low cost production. Since the decision to develop online courses is often affected by financial factors, it is becoming increasingly important to determine, upfront, the cost of online course production. Many of the programs and educators interested in developing online courses…

In past years, higher education's financial management side has been riddled with manual processes and aging mainframe applications. This article discusses schools which had taken advantage of an array of technologies that automate billing, payment processing, and refund processing in the case of overpayment. The investments are well worth it:…

Trustees have a full plate of concerns whenever they meet on campus. They must attend to budget issues, endowment management, capital projects, presidential leadership, and fund-raising. That is a lot to address in a one- or two-day meeting, even at the smallest or healthiest institutions. Yet trustees are neglecting a very important…

As much as it is eagerly anticipated, freshman year is often a time of confusion, disorientation, and even alienation for many students. One in four college freshmen will drop out before completing sophomore year. The reasons for this high level of withdrawal vary, but a report suggests that new students often feel overwhelmed and unprepared for…