This paper focuses on trust building as an organizational phenomenon, more specifically, trust building through discursive leadership from the perspective of communicative engagement. The study draws on prior trust literature and discursive leadership theory, adopting an explorative approach in seeking a deeper understanding of organizational…

The purpose of this qualitative, descriptive study was to describe the experiences of university leaders regarding integration, use of, and barriers to social media practices within university classrooms and university settings in the United States. It was not known how university leaders were experiencing the integration, use of, and barriers to…

Higher education institutions continually face changes that affect their operations. There is an evident scarcity of studies that investigate the health, well-being, and trust of the members of the university community, particularly when confronting these changes. This correlational research aimed to determine the impact of the relationship…

Problems associated with managerialism are well established in Higher Education. Driven by pressures of funding cuts, league tables and the associated competitive environment, Higher Education followed other public sector bodies in adopting Lean Management principles. While there is scepticism about Lean Management because it is seen as an…

The role of the chief diversity officer is relatively new in Catholic higher education (and in higher education more broadly). As more Catholic colleges and universities begin to add the role to senior leadership teams, there is a need to better understand the position in Catholic higher education. This multiple case study sought to understand the…

Leaders in higher education regularly find themselves at the intersection of change, torn between their institution's history and culture, the intrinsic value of education, market needs, and the desires of alumni, current, and prospective students. Higher education is often labeled reluctant to change, and many believe any change initiative not…

As a result of changing national values and unrest, demographic and population shifts, and ever-changing admissions practices and policies, implementing a diversity and cultural-competency agenda within university settings has become a priority across the UK, Europe, and US. Furthermore, public institutions across the UK, EU, and US are now more…

Purpose: Elements of national and organizational cultures can contribute much to the success of error management in organizations. Accordingly, this study aims to consider how errors were approached in two state university departments in Turkey in relation to their specific organizational and national cultures. Design/methodology/approach: The…

There is not an organization in the world immune to crisis (Coombs, 2015). From for-profit corporations to the non-profit sector of higher education, research on various crises, and the communication surrounding them, has attracted the attention of scholars and practitioners over the years. This study contributes to literature surrounding…

This article examines institutional and demographic variables associated with successful joint partnerships between US and Chinese institutions of higher education. Understanding those variables requires an appreciation of overarching issues or catalysts bringing both nations together and, as well, how postsecondary environments differ and the…

Planning ahead, practicing your response for various scenarios, being open and honest, showing empathy and respect for other peoples' perspectives and assuring stakeholders that you have the situation covered are the foundations of communicating successfully during a crisis, experts say. This article provides strategies for Community College…

Alumni relations and stewardship officers have the makings of a strong partnership. Alumni relations and stewardship can be a natural fit--a perfect match even--according to Mary Jo Chiara of St. Joseph's College (SJC) in New York. Both strive to cultivate long-term relationships with constituents and build increasing levels of engagement and…

Policy-makers in the United Kingdom increasingly emphasise the contribution of innovation and entrepreneurialism to the economy. Drawing on a recent ethnographic study of a university commercial enterprise, this article examines the notion of entrepreneurialism in a higher education institution as understood and practised by its employees. The…

Soon after news of the child molestation scandal involving Jerry Sandusky, a former Pennsylvania State University assistant football coach, broke in November 2011, the development and alumni relations staff gathered for a town hall-style meeting. "The Penn Stater" has tackled controversial topics before: student riots, a faculty member…

This paper considers the changing role of universities in the UK as they respond to an engagement agenda that stipulates a more immersive and visible interaction between academics and the public. It constitutes a survey of attitudes to public engagement in a selection of UK universities drawing on interviews with senior academics with managerial…