Purpose: The purpose of this paper is to find out whether LibQUAL+[TM]can account for student loyalty to the library of an institution of higher education. LibQUAL+[TM] is a marketing tool that is used to measure perceived service quality of libraries, and the present analysis aims at validating this service quality instrument within a more…

In September 1981, Carnegie-Mellon University Libraries inaugurated a Question/Comment Board, soliciting from users their suggestions, opinions, and complaints, and prominently displaying the libraries' responses to these queries. This technique has proved to be an effective method for identifying users' perceptions of libraries (i.e., physical…

An information desk was added to the public services area of the Ward Edwards Library at Central Missouri State University as a pilot project. The project started at the beginning of the fall semester of 1988, and statistics were kept during the trial period to determine whether this added access point enhanced reference service. The desk was…

The need to provide out-of-class options to students and to deal with student drinking led librarians at the State University of New York College at Fredonia to propose expanding library hours and implementing a cultural program series on Friday evenings. The project's goals were to foster support for academic programs and to offer students an…

Describes a study which measured students' ability to perform several library tasks using students from two different colleges. The results indicate that a program of library instruction will improve the library skills of undergraduate students. Five references are included. (CHC)

Describes a program developed by librarians at Arizona State University West to evaluate their library instruction. Topics discussed include stressing individual improvement rather than personnel evaluation and decisions; group process; focus on formative evaluation; role of evaluation measures; evaluations by faculty and students; and colleague…

This document addresses the advantages and disadvantages of a required bibliographic instruction program at Millikin University, Decatur, Illinois. Issues addressed include: the public relations efforts; the planning and implementation of the program; the staff requirements; and the impact on library operations and services. Course requirements,…

Describes adoption of microcomputer tutorial for library orientation at state-owned school of approximately 2,800 students. Highlights include advantages and disadvantages of microcomputer-assisted instruction, production of tutorial software, the program, evaluation, and revisions. Goals for library instruction and sampling of questions used to…

Describes a library-subsidized walk-in service at Albert R. Mann Library, Cornell University, which provides computer-generated bibliographies to undergraduate students at very low cost. Undergraduate needs, models, planning the service (parameters, fees, database selection, promotion), an initial evaluation of the program, and modifications of…

Results of performance evaluation of vendor supplying library materials to Knox College Library indicate that, despite vendor's claims for comprehensiveness of stock, only 40-50 percent of orders could be filled from stock, and performance with regard to both subjects and publishers varied as much as 50 percent. Nine references are cited. (EJS)

Use of online bibliographic databases as ready-reference sources was evaluated in five-month study at three reference areas in University of Arizona Library. Equipment and training requirements were analyzed, and statistics were collected on databases searched, costs per search, question type, and patron and staff reactions. Ready-reference…

In order to evaluate its library instruction program, a postal survey was conducted of students who participated in library orientation courses at the Technische Universitaet Wien (Technical University of Vienna) in Austria during the winter term of 1982/83. The orientation courses consisted of a 1-hour lecture on use of the library and a library…

A brief review is provided of the strategy, information services, seminars, demonstrations, software acquisition policy, educational development, and cooperative efforts of the CEDAR Project, which aims to encourage and facilitate the development and effective use of educational computing within Imperial College, the University of London, and…

A self-instructional module consisting of two 30-minute videotapes and a workbook, designed by an instruction planning committee in a college library, provides students with information on the organization and structure of the library service system, as well as basic library skills and term paper search strategies. The program is part of two…

This document presents the quarterly reports including narrative, summary, and financial reports, program evaluation, instructional materials, and supporting documents for the Library Service Enhancement Program (LSEP) at Tusculum College, an instructional program designed to ensure the bibliographic competency of all graduating sociology/social…