The Orientation and Training Task Force of the Temple University Library was charged by the Director of the Central Library System (CLS) in October 1987 to develop plans for a three-level program, including an orientation component for all CLS staff, a second component for staff who regularly work at any public service point, and a third component…

Describes online courses offered--basic class, refresher course, advanced strategy session, and information session--at the University of Hawaii for librarians. Background, media aids, and future plans of the program as well as recommendations for other programs are addressed. Two tables outline the course series and basic class. (RBF)

Describes a training program omitting undesirable characteristics of vendor-supplied training and utilizing charts to compare and contrast features of online systems. Included are charts illustrating ORBIT commands for DIALOG searchers, BRS commands for DIALOG searchers, and an ORBIT string search. (RBF)

Arguing that good interpersonal interactions between library staff and their patrons is a major determinant of overall patron satisfaction, this paper describes Temple University's customer service training program for its public services staff. Dubbed the "A+ Service" program, the program focuses on six aspects of library service: (1)…

Because the staffing formula mandated by Virginia's State Council of Higher Education yielded unrealistically low numbers of library personnel for the larger institutions and for multi-campus community colleges, the Subcommittee on Staffing of the Library Advisory Committee was charged with developing a more suitable formula. This report contains…

Presents a structured, integrated continuing education program for university science and engineering reference librarians. Program components, including departmental tours, reference collection tutoring sessions, extensive subject-specific projects, and subject-related, hands-on exercises, are described. Program evaluation results are presented,…

Suggestions for the professional development of librarians in India are offered, including professional continuing education, inservice training, and workshops. Informal networks, the need for professional motivation, and the librarian's role as a communicator are also discussed

This paper presents a description of the Old Dominion University's (Virginia) Reference Librarian Orientation Program designed to ease the transition of reference librarians new to the school and its reference department. The program introduces the reference librarian to the library, the reference department, and the university itself and consists…

This booklet lists 43 awards to support the professional development of administrators and librarians in Commonwealth of Nations countries and non-Commonwealth countries for 1994-95 and 1995-96. Part A lists awards to be held in Commonwealth countries and Part B lists awards held in non-Commonwealth countries. Awards described range from funds for…

Describes program of four workshops developed by bibliographic instruction librarians to enhance the skills of nearly 100 academic library clerical employees. Highlights include program design; three main goals; staff development pretest (development, return, results, partial list of questions); the workshops (topics, attendance, presentation);…

Describes the impact of automation on the responsibilities of both support and professional staff as well as evolutionary role of library assistants at Texas Tech University. Workflows for retrospective conversion of monographs and serials, current processing techniques, and the organization of the processing units are discussed. (Author/CLB)

The annotated bibliography is presented in nine sections: (1) college faculty; (2) college libraries; (3) educational improvement; (4) in-service teacher education; (5) professional continuing education; (6) program development; (7) staff development; (8) models; and (9) author index. Each section is prefaced with a brief description of its scope.…

This paper explores the background and structure of library personnel systems and the characteristics of library personnel resources, including librarians' rights and status as concerns of library personnel management; the credentials of academic librarians; library job design and recruitment; the training of academic librarians; motivational…

Describes the online public access catalog training sessions for library faculty and staff at Purdue University, focusing on the design and results of a survey developed to assess training effectiveness. Results of the survey, which are included, showed a need for reinforcing practice sessions. (five references) (EA)

Describes the Oregon State University library's experience with Total Quality Management (TQM) from initial training and development of two teams to its use as an impartial problem-solving tool which anyone can use. Staff concerns and fears about TQM are discussed, and benefits are explained. (Contains five references.) (EAM)