This study examines the opportunities and challenges of employing ChatGPT in higher education, identifies essential user competencies, and evaluates its impact in the absence of formal policy guidelines. A qualitative case study design involved interviews with 10 faculty members and 10 students at a federal university in the United Arab Emirates.…

This paper describes the functionality, scalability, and cost of implementing and maintaining a suite of open source technologies, which have supported hundreds of thousands of learners in the past year, on an information technology infrastructure budget of less than US$10,000 per year. In addition, it reviews pedagogical opportunities offered by…

Program review has been recognized as a common practice amongst universities worldwide. This exercise usually ensures that programs are up to date, meet high quality standards, continuously responding to changes, and hence, adheres to continuous improvement practices. It is a cycle that involves different stakeholders ranging from program chairs…

Will open education replace traditional higher education, or augment it? Digital innovation in the higher education sector is fuelling speculation about the transformation of higher education and the future role of universities. Much of the speculation makes questionable implicit assumptions about current and future business models in the higher…

Purpose: Mobile data traffic globally is increasing rapidly in both enterprise and consumer segments. The purpose of this paper is to identify a new network architecture and opportunity that support ubiquitous mobile work for higher-education institutions. Design/methodology/approach: It reviews existing literature and enabling technologies and…

Massive open online courses (MOOCs) and public and private cloud communities continue to flourish in the field of higher education. However, MOOCs have received criticism in recent years and offer little benefit to students already enrolled at an institution. This article advocates for the collaborative creation and use of institutional, program…

Whether one is on Wall Street, in Congress, or working in an IT shop on campus, negotiating a good deal is hard work. As higher education enters its purchasing season, "Campus Technology" talks to deal makers who have "been there and done that." This article presents their tips for getting the most value from vendors the next time one buys…

In recent years, user stories have emerged in academia, as well as industry, as a notable approach for expressing user requirements of interactive software systems that are developed using agile methodologies. There are social aspects inherent to software development, in general, and user stories, in particular. This paper presents directions and…

As familiar and widely used elements of second language pedagogy that can be leveraged in interesting new ways through the use of digital technology. The focus is on a set of affordances offered by Google Drive, a popular online storage and document-sharing technology. On the assumption that dynamic collaboration with peers, teacher feedback, and…

Too often, organizations make the mistake of treating malware infections as a series of independent occurrences. Each time a malicious program is discovered, IT simply cleans up or rebuilds the affected host, and then moves on with routine operational tasks. Yet, this approach doesn't allow the institution to keep up with the increasingly…

Purpose: The purpose of this paper is to discuss how activity-based costing (ABC) technique can be applied in the context of higher education institutions. It also discusses the obstacles and challenges to the successful implementation of activity-based management (ABM) in the higher education environment. Design/methodology/approach: This paper…

On February 9 and 10, 2010, fifty leaders from colleges, universities, corporations, professional associations, and state networks met in Tempe, Arizona, to discuss cloud computing and the impending shift in the mix of where infrastructure, applications, and services are sourced. This group identified a set of actions that colleges and…

Open educational resources, open content, open access, open research, open courseware--all of these open initiatives share, and benefit from, a vision of access and a collaborative framework that often result in improved outcomes. Many of these open initiatives have gained adoption within higher education and are now serving in mission-critical…

The concept of today's cloud computing may date back to 1961, when John McCarthy, retired Stanford professor and Turing Award winner, delivered a speech at MIT's Centennial. In that speech, he predicted that in the future, computing would become a "public utility." Yet for colleges and universities, the recent growth of pervasive, very high speed…

Educational technology integration in higher education consumes enormous resources but with little evidence of efficacy, due in large measure to lack of vision and a cohesive strategy. Instructors perceive formidable technical skills in undergraduate students, untapped in an instructional role, but this may be unfounded. This article proposes a…