The Internet and the World Wide Web have influenced the new approaches taken in teaching and learning at institutions of higher learning. The nature of the courses offered, the geographical spread of the teaching sites as well as the diverse and distributed student population are the catalysts for the changes. These non-traditional, or distant…

Describes the Interactive Reference Assistance project developed at the University of Michigan to provide remote reference service for students in campus residence halls through the use of specialized software, desktop computers, and desktop cameras that allowed video and audio links directly to library reference staff. (LRW)

Smart librarians have always valued their relationships with users and other librarians. The creative force of those relationships is empowered via Web-based social networking, collaboration, and sharing. At Stony Brook University Health Sciences Library in New York, students, faculty, clinicians, and residents expect the latest refinements in…

Describes the automation of the ready reference card file at the California State University, Long Beach library. Topics discusses include the use of dBase III Plus software; keyword fields for multiple access points; the source field and other fields; a menu-driven interface; and file creation and maintenance. (Contains five references.) (LRW)

Using the experiences at the Vanderbilt University libraries as illustrations, this article addresses several concerns faced by libraries as they implement CD-ROM technology: (1) funding issues; (2) using multiple discs; (3) networking; (4) staff training; (5) end user training; (6) CD-ROM, print, and online differences; and (7) product…

Outlines the service rationale, software and technology considerations taken by the Pennsylvania State University library in planning towards online, real-time reference services and provides an overview of the planned pilot project. Discusses recent trends in academic electronic libraries, including providing value-added services to support…

Discussion of portal software and flat Web site design focuses on the University of California's Labor Research Portal. Topics include the need for reputable content; the library's goal to link digital resources with research, reference, and outreach; developing the library's role; partnerships; controlling intellectual capital; and the flat…

Presents a model that can accommodate staff preferences when determining a reference desk schedule using a microcomputer, the Lotus 1-2-3 spreadsheet software, and the linear programing software LP83. (eight references) (MES)

Describes the CONTENTdm software used by Washington State University Libraries to enhance its online collection building efforts. Topics include online image collections; software architecture; providing access to collections; integrating CONTENTdm with other imaging products; improving reference; and access for remote users. (LRW)

Discussion of library digital reference services focuses on the features of instant messaging reference systems and the in-house development of a system that incorporates them at Southern Illinois University at Carbondale. Summarizes and evaluates library chat system features and compares commercial software that is available. (Author/LRW)

Discusses the application and use of a microcomputer-assisted reference statistics procedure which allows for customized programs to be designed and determined by local, unique research objectives, service demands, and the ultimate use of the recorded data. A literature review of the development and use of reference statistics is included. (EM)

Defines criteria applicable to implementation of end-user online searching service in academic education library (ease of use, flexibility, administrative ease, security, compatibility with available equipment) and describes systems in four categories--software (front ends, downloaded subsets), gateways, user friendly vendors, and straight vendor…

This collection includes four handouts: (1) "Selection Critria Considerations for Computer-Based Resources" (Linda B. Richardson); (2) "Software Collection Policies in Academic Libraries" (a 24-item bibliography, Jane W. Johnson); (3) "Circulation and Security of Software" (a 19-item bibliography, Sara Elizabeth Williams); and (4) "Bibliography of…

Discusses the use of the World Wide Web by academic libraries for reference and instruction. Widespread availability of software for browsing, creating, editing, and mounting World Wide Web pages necessitates discussion on the development of a library Web site; Hyper Text Markup Language; software evaluation; suggestions for writing Web pages; and…

Argues that librarians should and can develop new electronic information products to meet their users' needs and describes the development of three such products at the Graduate School of Management Library at the University of California, Los Angeles (UCLA)--the RATIOS file, the REF-LITE Project, and the expert system Who?Biz. (EA)