It was 2:35 am on a Saturday morning. Wiki Lim, process specialist from the Process Innovation Centre (PIC) of Hippi Care Hospital (HCH), desperately doodling on her notepad for ideas to improve service delivery at HCH's Emergency Department (ED). HCH has committed to the public that its ED would meet the service quality criterion of serving 90%…

In past years, higher education's financial management side has been riddled with manual processes and aging mainframe applications. This article discusses schools which had taken advantage of an array of technologies that automate billing, payment processing, and refund processing in the case of overpayment. The investments are well worth it:…

Summarizes opinions of scholars in various disciplines on workstation history, definition, and functions. Networks and configurations for library workstations, including hardware and software recommendations, are described. The impact of workstations on the workplace resulting in task, process, and institutional transformation, is also considered.…

This study examined the status of a State University of New York (SUNY) plan to standardize administrative computer systems and the success of the implementation in light of the intention to proceed using cooperative leadership rather than an executive order or policy mandate. The Comprehensive Computer Upgrade Program (CCUP) aimed to modernize…

This guide is designed for school and district administrators and teachers who want to use data to improve their schools, for college and university instructors who teach school administrators, and for support personnel who teach graduate-level education courses. The guide explains how to define the scope of a needed database, how to ready the…

Discusses issues and procedures involved in auditing the automated acquisitions system at Ohio State University Libraries. The audit process is explained, internal controls within the system are identified, general control mechanisms such as limited electronic access are discussed, and application control mechanisms that relate to specific…

Describes guidelines for an online public access catalog (OPAC) workstation that will support the terminal, printer, and other peripherals. Workstation dimensions, lighting, wire management, printer and paper, acoustical treatment, seating, storage for books and coats, wastebasket, and interior decoration are addressed. Flexibility and simplicity…

This paper provides an overview of thin-client/server computing in higher education. Thin-clients are like PCs in appearance, but they do not house hard drives or localized operating systems and cannot function without being connected to a server. Two types of thin-clients are described: the Network Computer (NC) and the Windows Terminal (WT).…

Offers suggestions for libraries selecting automated systems based on experiences at Purdue University. Highlights include the institutional context; long-term versus short-term benefits; involving staff and users throughout the process; request for proposals; negotiating contracts; evaluating vendors; and communicating. (LRW)

Describes a case study approach to teaching database design principles to undergraduate students that is based on a library database. Topics discussed include database management systems, relational models, entity relationship models, many-to-many relationships, normalization, and producing a working database. (three references) (LRW)

Describes the planning, development, implementation and impact of online information systems at three academic libraries. Some of the issues discussed include the campus computing environments, factors affecting the selection of databases and search systems, the impact of the system on library staff and users, and future considerations. (CLB)

OpenURL resolver is the next big thing for libraries. An OpenURL resolver is simply a piece of software that sucks in attached data and serves up a Web page that tells one where he or she can get the book or article represented by it. In this article, the author describes how he designed an OpenURL resolver for his library, the Lewis & Clark…

This study, conducted at the University of Wyoming (UW), illustrates the complexity involved in making reasonable decisions about which electronic products to make available in the library. UW is a member of the CARL Alliance, and utilizes the CARL integrated online system which includes an OPAC, circulation, serials control, bibliographic…

Describes microcomputer-based networks which have been implemented at Vanderbilt University's library to support technical services workstations that use NOTIS, catalog with OCLC, and transfer OCLC records to the NOTIS database using GTO (Generic Transfer and Overlay). It is noted that the network configurations can serve as models for other…

Describes ILLiad (Interlibrary Loan Internet Accessible Database), software that examines the current state of interlibrary loan borrowing requests at Virginia Polytechnic Institute and State University. Topics include system requirements, user procedures, staff procedures, copyright clearance, OCLC, and future developments. (LRW)