It was 2:35 am on a Saturday morning. Wiki Lim, process specialist from the Process Innovation Centre (PIC) of Hippi Care Hospital (HCH), desperately doodling on her notepad for ideas to improve service delivery at HCH's Emergency Department (ED). HCH has committed to the public that its ED would meet the service quality criterion of serving 90%…

In this paper, we propose a conceptual and operational framework for process reengineering (PR) in higher education (HE) institutions. Using a case study aimed at streamlining exam scheduling and distribution in a distance learning (DL) unit, we outline a sequential and non-linear four-step framework designed to reengineer processes. The first two…

Discusses the evolution of mainframe and personal computers, and presents a case study of a network developed at the University of Iowa called the Iowa Computer-Aided Engineering Network (ICAEN) that combines Macintosh personal computers with Apollo workstations. Functional objectives are stressed as the best measure of system performance. (LRW)

Provides a framework for examining the programs required to meet the challenges of information management education along five dimensions: area of study; faculty and school base; core programs; education and orientation of coprofessionals and managers; and management education and orientation. Approaches for improving the value of information…

This paper presents the argument that object oriented analysis (OOA) is rapidly becoming an important systems analysis methodology and that current systems analysis and design courses should present OOA. However, because of the embryonic nature and rapidly changing content of OOA, instructors are faced with special challenges when designing OOA…

The University of Illinois at Urbana-Champaign (UIUC) has a large campus computer network serving a community of about 20,000 users. With such a large network, it is inevitable that there are a wide variety of technologies co-existing in a multi-vendor environment. Effective network monitoring tools can help monitor traffic and link usage, as well…

The World Wide Web has been regarded as the most important information technology revolution of the 1990s. It not only has drastically changed the nature of information technology in business and education, but has also imposed a great challenge to developers of information systems (IS) curricula worldwide. To provide IS students with an education…

World Wide Web page projects offer both opportunities and limitations as hands-on projects for students in systems development classes. This paper outlines common pedagogical goals for systems analysis and design courses and then maps the advantages and disadvantages of Web projects over more traditional systems development projects. An example…

Presents a study of Archimedes as a HyperCard reference tool at the University of Michigan, and compares uses to similar projects. Results from studied points (i.e., system design and use statistics) support Archimedes: the system sees more use during reference hours when a librarian is unavailable, and user time is comparable to time spent with a…

This paper describes the intelligent advisor system, named CODAMA, used in teaching a university-level systems analysis and design course. The paper discusses: (1) the use of CODAMA to assist students to transfer theoretical knowledge to the practical; (2) details of how CODAMA is applied in conjunction with a computer-aided software engineering…

Most large enterprises now have some type of portal to organize their internal information services. Few, however, have the long history of the SPIKE project at the University of Pennsylvania's Wharton School. Originally developed during the 1994-1995 school year, SPIKE was an intranet information portal before the term "information…

Instructors should be concerned with how to incorporate the World Wide Web into an information systems (IS) curriculum organized across three areas of knowledge: information technology, organizational and management concepts, and theory and development of systems. The Web fits broadly into the information technology component. For the Web to be…

Many universities are reevaluating their traditional educational methods and providing pedagogical material through the Internet. Some Web-based systems offer a constructionist learning environment, for example, where students can learn by designing their own objects. Providing effective, convenient technology to support learning is important, and…

A graduate distance course on Information Systems Analysis and Design was designed and delivered under the guidance of the following four philosophies: (1) an effective education is a learner-centered education; (2) distance students are more likely to experience situated learning and problem-based learning; (3) enforced learning should enable…