It was 2:35 am on a Saturday morning. Wiki Lim, process specialist from the Process Innovation Centre (PIC) of Hippi Care Hospital (HCH), desperately doodling on her notepad for ideas to improve service delivery at HCH's Emergency Department (ED). HCH has committed to the public that its ED would meet the service quality criterion of serving 90%…

Mobile technology is a favorite discussion topic among senior IT leaders and higher education administrators. Mobile is the future for content delivery. Colleges and universities need to establish a strategy now and make the decisions necessary to take advantage of this communication opportunity. In this article, the author recommends making…

Voice over IP (VoIP) has been infiltrating campus networks, but more like stray weeds in an unattended garden than like a well-planned crop. Trouble is, in most instances, moving directly from a PBX or Centrex service to VoIP represents a shift too costly and dramatic for many academic institutions to undertake. Instead, schools have been…

At Santa Clara University (SCU), Vice Provost for Information Services and CIO Ron Danielson led the design and construction of the campus's 194,251-square-foot Harrington Learning Commons, Sobrato Technology Center, and Orradre Library, a single building opened in March 2008. Danielson and his team were responsible for describing design goals,…

Conventional and hosted applications thrive, but open source ERP (enterprise resource planning) is coming on strong. In many ways, the evolution of the ERP market is littered with ironies. When Oracle began buying up customer relationship management (CRM) and ERP companies, some universities worried that they would be left with fewer choices and…

The goal of this article is to draw a roadmap for designing an "ideal" virtual world for higher education, pointing decision-makers in a general direction for implementing virtual worlds and noting various barriers along the way. When using a roadmap, one can take many different paths to reach a desired destination. Similarly, institutions can…

Digital lecture capture and broadcast solutions have been around for only about 10 years, but are poised for healthy growth. Frost & Sullivan research analysts estimate that the market (which amounts to $25 million currently) will quadruple by 2013. It's still dominated by a few key players, however: Sonic Foundry holds a hefty 40 percent-plus…

There's no silver bullet to information security; universities must continue to keep their antivirus, anti-spyware, firewall, and patch management systems in good working order. These days, the largest target for hackers appears to be university databases. Now, universities are searching for new solutions to safeguard those systems. This article…

The word "architect" calls to mind a designer of buildings. An architect's job is to develop a structure to fit the client's needs, some of which are conflicting (or seem to be). When it comes to designing a campus network, IT infrastructure architects have a similar function. Like a building architect, an IT architect must develop a…

This article profiles the winners of this year's competition for outstanding technology innovation on US college and university campuses. The winners are: (1) Rice University, Texas (virtualized networks); (2) Drexel University, Pennsylvania (rich media); (3) Harvard Business School, Massachusetts (network management); (4) Louisiana State…

In 1997, 558 Compaq Armada 1510 notebook computers and Canon color bubble-jet printers were distributed to incoming freshman at Grove City College (Pennsylvania) as a part its Information Technology Initiative (ITI). Objectives of the ITI were: (1) to prepare students for excellence in their chosen profession by providing the necessary…

The commoditization of low-cost hardware has enabled even modest-sized laboratories and research projects to own their own "supercomputers." The authors argue that this local solution undermines rather than amplifies the research potential of scholars. CIOs, provosts, and research technologists should consider carefully an overall…

This paper describes the experience and the problems solved in the process of developing and integrating advanced World Wide Web-based services into the University of Patras (Greece) system. In addition to basic network services (e.g., e-mail, file transfer protocol), the final system will integrate the following set of advanced services: a…

Many of the information security appliances, devices, and techniques currently in use are designed to keep unwanted users and Internet traffic away from important information assets by denying unauthorized access to servers, databases, networks, storage media, and other underlying technology resources. These approaches employ firewalls, intrusion…

Describes the instructional, scheduling, and equipment needs that led to the design of "technology classrooms" at University of Maryland. Defines technology classrooms and discusses the development of design principles, procurement and installation, establishment of technology-support services, and lessons learned. (AEF)