Proposes ethnomethodology as a theoretical approach for resolving the structure-agency binary and for treating the activities of writers in organizations as simultaneously embedded in and constitutive of organizational context. Illustrates the value of ethnomethodology with data from a study examining the social practices that surrounded the…

Argues that information designers can obtain a better understanding of users by using the contextual inquiry methodology, which involves conducting open-ended conversations with users while they perform their work. Notes that information designers using contextual inquiry depend on context, partnership, and focus to make design decisions. Relates…

Builds on arguments in risk communication that the predominant linear risk-communication models are problematic for their failure to consider audience and additional contextual issues. Argues that "risk" is socially constructed. Argues for an approach that involves the public in fundamental ways at the earliest stages of the…

Investigates some of the disjunctions between writing as it is taught in academic institutions and writing as it is employed in professional workplaces, especially in the areas of writing context, time pressure, collaboration, and consequences of writing. Considers how these disjunctions might be addressed in the writing classroom. (TB)