In the summer of 2012, the University of Arizona Libraries implemented an online training program to effectively train Access Services staff and student employees at a large academic research library. This article discusses the program, which was built using a course management system (D2L) and various e-Learning software applications (Articulate…

Discusses the use of Total Quality Management (TQM) in education and describes the use of a database management system to evaluate and monitor university course effectiveness. Principles of TQM and feedback from students, faculty, administration, alumni, and employers to monitor the content and structure of various courses are included. (13…

At the University of North Carolina at Chapel Hill, a seminar on planning and policy analysis is offered for doctoral students who wish to conduct planning and forecasting studies for their doctoral dissertations or who simply wish to learn such techniques. One of the major projects of the seminar is the development of an environmental scanning…